Apple iPhone 7

Search for a guide or problem below or select a topic.

Activating phone

You need to activate your phone before using it for the first time and after a factory reset. Before you can activate your phone, you need to insert your SIM into your phone.

If your SIM is locked, press Unlock.
Step 1 of 18

If your SIM is locked, press Unlock.

Key in your PIN and press OK. The default PIN is 1111.
1111
Step 2 of 18

Key in your PIN and press OK. The default PIN is 1111.

If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from EE.
Press the Home key.
Step 3 of 18

Press the Home key.

Press the required language.
Step 4 of 18

Press the required language.

Press the required country or area.
Step 5 of 18

Press the required country or area.

Press the required Wi-Fi network.
Step 6 of 18

Press the required Wi-Fi network.

Key in the password for the Wi-Fi network and press Join.
Step 7 of 18

Key in the password for the Wi-Fi network and press Join.

If there are no available Wi-Fi networks, you can use the mobile network instead.
Press Enable Location Services to turn on the function.
Step 8 of 18

Press Enable Location Services to turn on the function.

Press Disable Location Services to turn off the function.
Step 9 of 18

Press Disable Location Services to turn off the function.

If you turn off the function, press OK.
Step 10 of 18

If you turn off the function, press OK.

If you turn on geotagging, your phone can find your position using GPS. If you turn off the function, you can't use any GPS functions on your phone. See how to turn GPS on or off later after activation.
Follow the instructions on the screen to turn on use of Touch ID or press Set Up Touch ID Later.
Step 11 of 18

Follow the instructions on the screen to turn on use of Touch ID or press Set Up Touch ID Later.

If you turn off the function, press Continue.
Step 12 of 18

If you turn off the function, press Continue.

See how to turn Touch ID on or off later after activation.
Press Restore from iCloud Backup.
Step 13 of 18

If you don't have a backup, you need to set up your phone as a new iPhone. If you have an iTunes backup, you need to connect your phone to your computer and follow the instructions on the screen to restore your backup.

Press Restore from iCloud Backup.

Press the field next to
Step 14 of 18

If you don't have a backup, you need to set up your phone as a new iPhone. If you have an iTunes backup, you need to connect your phone to your computer and follow the instructions on the screen to restore your backup.

Press the field next to "Apple ID" and key in the username for your Apple ID.

Press the field next to
Step 15 of 18

If you don't have a backup, you need to set up your phone as a new iPhone. If you have an iTunes backup, you need to connect your phone to your computer and follow the instructions on the screen to restore your backup.

Press the field next to "Password" and key in the password for your Apple ID.

Press Next.
Step 16 of 18

If you don't have a backup, you need to set up your phone as a new iPhone. If you have an iTunes backup, you need to connect your phone to your computer and follow the instructions on the screen to restore your backup.

Press Next.

Press Agree.
Step 17 of 18

If you don't have a backup, you need to set up your phone as a new iPhone. If you have an iTunes backup, you need to connect your phone to your computer and follow the instructions on the screen to restore your backup.

Press Agree.

Press the required backup and your phone restores the contents of the selected backup. Follow the instructions on the screen to complete the activation.
Step 18 of 18

If you don't have a backup, you need to set up your phone as a new iPhone. If you have an iTunes backup, you need to connect your phone to your computer and follow the instructions on the screen to restore your backup.

Press the required backup and your phone restores the contents of the selected backup. Follow the instructions on the screen to complete the activation.