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Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
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Icon brand Apple Apple
Icon brand Samsung Samsung
Icon brand Google Google
Icon brand TCL TCL
Icon brand Sony Sony
Icon brand Amazon Amazon
Icon brand Beats Beats
Icon brand JBL JBL
Icon brand Lenovo Lenovo
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Amazon Echo 4th Generation
Amazon Echo Dot 5th Generation
Amazon Echo Dot 5th Generation with Clock
Amazon Echo Dot Kids 5th Generation
Amazon Echo Spot 2nd Generation
2023 AirPods Pro 2nd generation
AirPods 3rd generation
AirPods 4
AirPods 4 with Active Noise Cancellation
AirPods Max
AirPods Pro 3
AirPods with Charging Case 2nd Generation
Earpods with Lightning connector
EarPods with USB-C connector
HomePod mini
Google Nest Mini
Google Pixel Buds A-series
Google Pixel Buds Pro
Google Pixel Buds Pro 2nd Generation
Lenovo Legion H200 Gaming Headset
LG S75Q Soundbar with Wireless Subwoofer
LG S80QR Soundbar
LG S80QY Soundbar
LG SP2 Soundbar
LG US40T Soundbar with Wireless Subwoofer
LG US40TR Home Theatre Soundbar
LG US60T Soundbar with Wireless Subwoofer
LG US70TY Soundbar with Wireless Subwoofer
LG USC9S Soundbar with Wireless Subwoofer
LG USE6S Soundbar
LG USG10TY Soundbar
Nothing Ear a
Nothing Ear open
Razer Kaira Pro HyperSpeed
Razer Kraken V3 X
Razer Kraken V4 Pro
Razer Nommo V2 X
Samsung 2022 HW-S60B
Samsung 2024 HW-LS60D Music Frame
Samsung 2024 HW-S60DXU
Samsung 2024 Q800D 5.1.2ch Cinematic Soundbar with Subwoofer
Samsung 2024 S800D 3.1.2ch Lifestyle Soundbar with Subwoofer
Samsung Galaxy Buds FE
Samsung Galaxy Buds3
Samsung Galaxy Buds3 FE
Samsung Galaxy Buds3 Pro
Samsung HW-B530 Soundbar
Samsung HW-C400 Soundbar
Samsung HW-Q600A Soundbar
Samsung HW-Q600C Soundbar
Sonos Sub Mini Wireless Subwoofer
Sony Bravia Theatre Bar 8
Sony HT-A3000 Soundbar
Sony HT-B600 Soundbar with Wireless Subwoofer
Sony HT-S2000 Soundbar
Sony HT-S40R Soundbar with Subwoofer and Wireless Rear Speakers
Sony SRS-ULT30 Wireless Speaker
Sony SRS-ULT50 Wireless Speaker
Sony SRS-ULT900 Wireless Speaker
Sony SRS-XB100
Sony ULT Field 1 Wireless Portable Speaker
Sony WF-1000XM5
Sony WF-C510 Earphones
Sony WFG700NB.CE7 Inzone Buds
Sony WFL910V.CE7 LinkBuds Open
Sony WFLS910NG.CE7 LinkBuds Fit
Sony WH-1000XM4 Wireless Headphones
Sony WH-1000XM5 Wireless Headphones
Sony WH-1000XM6 Wireless Headphones
Sony WH-CH520 Wireless Headphones
Sony WH-CH720
Sony WH-ULT900N Wireless Headphones
TCL S643WK 3.1ch Soundbar
Beats Beats Pill
JBL Charge 5
JBL Charge 6
JBL Clip 5
JBL Flip 6
JBL Flip 7
JBL Go 4
Beats Studio Pro
Beats Fit Pro
Beats Powerbeats Pro 2
Beats Solo 4
Beats Solo Buds
Beats Studio Buds Noise Cancelling
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