Help
Device guides

Product support

Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
  • phones icon Smartphones
  • audio icon Audio
  • cameras icon Cameras
  • tablets icon Computing & tablets
  • gaming icon Gaming
  • smarthome icon Smart home & security
  • eetv icon EE TV products
  • broadband icon Home broadband
  • watches icon Watches & wearables
  • entertainment icon TV, home & entertainment
  • All
  • VR & AR
  • TVs
  • Soundbars
  • Projectors
All
VR & AR
TVs
Soundbars
Projectors
  • Icon brand Samsung Samsung
  • Icon brand TCL TCL
  • Icon brand Sony Sony
  • Icon brand Hisense Hisense
  • Icon brand HTC HTC
  • Icon brand LG LG
  • Show all
  • Icon brand Meta Meta
  • Icon brand Nebula Nebula
  • Icon brand Optoma Optoma
  • Icon brand Toshiba Toshiba
Icon brand Samsung Samsung
Icon brand TCL TCL
Icon brand Sony Sony
Icon brand Hisense Hisense
Icon brand HTC HTC
Icon brand LG LG
Icon brand Meta Meta
Icon brand Nebula Nebula
Icon brand Optoma Optoma
Icon brand Toshiba Toshiba
HTC XR Elite Pro
LG 2021 OLED55G16LA OLED HDR 4K Ultra HD
LG 2021 OLED65G16LA OLED HDR 4K Ultra HD
LG 2022 32LQ630B6LA LED HDR Smart TV
LG 2023 43QNED756RA QNED HDR 4K Ultra HD Smart TV
LG 2023 43UR78006LK LED HDR 4K Ultra HD Smart TV
LG 2023 43UR91006LA LED HDR 4K Ultra HD Smart TV
LG 2023 48-inch OLED Evo AI C3 4K Smart TV
LG 2023 50QNED756RA QNED HDR 4K Ultra HD Smart TV
LG 2023 50QNED816RE QNED HDR 4K Ultra HD Smart TV
LG 2023 50UR91006LA LED HDR 4K Ultra HD Smart TV
LG 2023 55QNED816RE QNED HDR 4K Ultra HD Smart TV
LG 2023 55UR91006LA LED HDR 4K Ultra HD Smart TV
LG 2023 65UR78006LK LED HDR 4K Ultra HD Smart TV
LG 2023 OLED42C34LA OLED 4K Ultra HD Smart TV
LG 2023 OLED55C36LC OLED HDR 4K Ultra HD Smart TV
LG 2023 OLED65C36LC OLED HDR 4K Ultra HD Smart TV
LG 2024 43QNED80T6A QNED HDR 4K Ultra HD Smart TV
LG 2024 43UT91006LA LED HDR 4K Ultra HD Smart TV
LG 2024 48-inch OLED Evo AI C4 4K Smart TV
LG 2024 50-inch QNED86 AI 4K Smart TV
LG 2024 50QNED80T6A QNED HDR 4K Ultra HD Smart TV
LG 2024 50UT91006LA LED HDR 4K Ultra HD Smart TV
LG 2024 55-inch OLED Evo AI C4 4K Smart TV
LG 2024 55-inch QNED86 AI 4K Smart TV
LG 2024 55QNED80T6A QNED HDR 4K Ultra HD Smart TV
LG 2024 55UT80006LA LED HDR 4K Ultra HD Smart TV
LG 2024 55UT91006LA LED HDR 4K Ultra HD Smart TV
LG 2024 65-inch OLED Evo AI C4 4K Smart TV
LG 2024 65-inch OLED Evo G46LS 4K Smart TV
LG 2024 65-inch QNED86 AI 4K Smart TV
LG 2024 65-inch UHD AI UT91 4K Smart TV
LG 2024 65UT80006LA LED HDR 4K Ultra HD Smart TV
LG 2024 65UT91006LA LED HDR 4K Ultra HD Smart TV
LG 2024 OLED42C44LA OLED HDR 4K Ultra HD Smart TV
LG 2024 OLED55G45LW OLED HDR Ultra HD Smart TV
LG 2024 OLED55G46LS OLED HDR 4K Ultra HD Smart TV
LG 2024 OLED65G45LW OLED HDR Ultra HD Smart TV
LG 2024 OLED65G46LS OLED HDR 4K Ultra HD Smart TV
LG 2025 43NANO80A6B 4K Ultra HD Smart TV
LG 2025 43NANO90A6B LED HDR NanoCell 4K Ultra HD Smart TV
LG 2025 43QNED82A6B QNED 4K Ultra HD Smart TV
LG 2025 43QNED87A6D QNED Mini LED 4K Ultra HD Smart TV
LG 2025 43UA75006LA LED HDR 4K Ultra HD Smart TV
LG 2025 50NANO80A6B 4K Ultra HD Smart TV
LG 2025 50NANO90A6B LED HDR NanoCell 4K Ultra HD Smart TV
LG 2025 50QNED82A6B QNED 4K Ultra HD Smart TV
LG 2025 50QNED87A6D QNED Mini LED 4K Ultra HD Smart TV
LG 2025 50UA75006LA LED HDR 4K Ultra HD Smart TV
LG 2025 55NANO80A6B 4K Ultra HD Smart TV
LG 2025 55NANO90A6B LED HDR NanoCell 4K Ultra HD Smart TV
LG 2025 55QNED82A6B QNED 4K Ultra HD Smart TV
LG 2025 55QNED87A6B QNED Mini LED HDR 4K Ultra HD Smart TV
LG 2025 65NANO80A6B LED HDR NanoCell 4K Ultra HD Smart TV
LG 2025 65NANO90A6B LED HDR NanoCell 4K Ultra HD Smart TV
LG 2025 65QNED82A6B QNED 4K Ultra HD Smart TV
LG 2025 65QNED87A6B QNED Mini LED HDR 4K Ultra HD Smart TV
LG 2025 65UA75006LA LED HDR 4K Ultra HD Smart TV
LG 2025 75NANO80A6B LED HDR NanoCell 4K Ultra HD Smart TV
LG 2025 75NANO90A6B LED HDR NanoCell 4K Ultra HD Smart TV
LG 2025 75QNED82A6B QNED HDR 4K Ultra HD Smart TV
LG 2025 75QNED87A6B QNED Mini LED HDR 4K Ultra HD Smart TV
LG 2025 86QNED82A6B QNED HDR 4K Ultra HD Smart TV
LG 2025 86QNED85A6C QNED Mini LED HDR 4K Ultra HD Smart TV
LG 2025 OLED42C54LA OLED HDR 4K Ultra HD Smart TV
LG 2025 OLED48B56LA OLED HDR 4K Ultra HD Smart TV
LG 2025 OLED48C54LA OLED HDR 4K Ultra HD Smart TV
LG 2025 OLED55B56LA OLED HDR 4K Ultra HD Smart TV
LG 2025 OLED55C54LA OLED HDR 4K Ultra HD Smart TV
LG 2025 OLED65B56LA OLED HDR 4K Ultra HD Smart TV
LG 2025 OLED65C54LA OLED HDR 4K Ultra HD Smart TV
LG 2025 OLED77B56LA OLED HDR 4K Ultra HD Smart TV
LG 2025 OLED77C54LA OLED HDR 4K Ultra HD Smart TV
LG 2025 OLED83B56LA OLED HDR 4K Ultra HD Smart TV
LG 50UR78006LK LED HDR 4K Ultra HD Smart TV
LG 55UR78006LK 2023 LED HDR 4K Ultra HD Smart TV
LG S75Q Soundbar with Wireless Subwoofer
LG S80QR Soundbar
LG S80QY Soundbar
LG SP2 Soundbar
LG US40T Soundbar with Wireless Subwoofer
LG US40TR Home Theatre Soundbar
LG US70TY Soundbar with Wireless Subwoofer
LG USC9S Soundbar with Wireless Subwoofer
LG USE6S Soundbar
LG USG10TY Soundbar
Meta Quest 3
Meta Quest 3S
Samsung 2022 HW-S60B
Samsung 2023 55-inch Q60C QLED 4K Smart TV
Samsung 2023 85-inch CU8000 Crystal 4K UHD Smart TV
Samsung 2023 QE32LS03CBUXXU The Frame
Samsung 2023 QE43QN90C Neo QLED HDR 4K Ultra HD Smart TV
Samsung 2023 QE50Q80C 4K UHD QLED LCD TV
Samsung 2023 QE50QN90C Neo QLED HDR 4K Ultra HD Smart TV
Samsung 2023 QE55LS03BGUXXU The Frame
Samsung 2023 UE50CU8000KXXU HDR 4K Ultra HD Smart TV
Samsung 2023 UE55CU7100KXXU LED HDR 4K Ultra HD Smart TV
Samsung 2023 UE55CU8000KXXU HDR 4K Ultra HD Smart TV
Samsung 2023 UE65CU8000KXXU LED HDR 4K Ultra HD Smart TV
Samsung 2023 UE75CU7100KXXU LED HDR 4K Ultra HD Smart TV
Samsung 2023 UE75CU8000KXXU HDR 4K Ultra HD Smart TV
Samsung 2023 UE85CU7100KXXU LED HDR 4K Ultra HD Smart TV
Samsung 2024 50-inch Q80D 4K Smart TV
Samsung 2024 HW-LS60D Music Frame
Samsung 2024 HW-S60DXU
Samsung 2024 Q800D 5.1.2ch Cinematic Soundbar with Subwoofer
Samsung 2024 QE43Q60DAUXXU QLED 4K
Samsung 2024 QE43QN90DATXXU Neo QLED 4K
Samsung 2024 QE48S90DAEXXU S90D OLED
Samsung 2024 QE50LS03DAUXXU The Frame
Samsung 2024 QE50Q60DAUXXU QLED 4K
Samsung 2024 QE55LS03DAUXXU The Frame
Samsung 2024 QE55Q60DAUXXU QLED 4K
Samsung 2024 QE55Q80DATXXU QLED 4K Smart TV
Samsung 2024 QE55QN90DATXXU QN90D Neo QLED
Samsung 2024 QE55S90DAEXXU S90D OLED
Samsung 2024 QE65LS03DAUXXU The Frame
Samsung 2024 QE65Q60DAUXXU QLED 4K
Samsung 2024 QE65Q80DATXXU QLED 4K Smart TV
Samsung 2024 QE65QN90DATXXU QN90D Neo QLED
Samsung 2024 QE65S90DATXXU S90D OLED
Samsung 2024 QE75QN90DATXXU QN90D Neo QLED
Samsung 2024 QN43LS03DD The Frame
Samsung 2024 QN50LS03DD The Frame
Samsung 2024 QN55LS03DD The Frame
Samsung 2024 QN55Q60DD QLED 4K
Samsung 2024 QN55Q80D QLED 4K
Samsung 2024 QN65LS03DD The Frame
Samsung 2024 QN65Q60DD QLED 4K
Samsung 2024 S800D 3.1.2ch Lifestyle Soundbar with Subwoofer
Samsung 2024 UE43DU7100KXXU Crystal UHD 4K Smart TV
Samsung 2024 UE43DU8000KXXU Crystal UHD 4K Smart TV
Samsung 2024 UE50DU7100KXXU Crystal UHD 4K Smart TV
Samsung 2024 UE50DU8000KXXU LED 4K Ultra HD Smart TV
Samsung 2024 UE55DU7100KXXU Crystal UHD 4K Smart TV
Samsung 2024 UE55DU8000KXXU LED 4K Ultra HD Smart TV
Samsung 2024 UE65DU7100KXXU Crystal UHD 4K Smart TV
Samsung 2024 UE65DU8000KXXU Crystal UHD 4K Smart TV
Samsung 2024 UE75DU7100KXXU Crystal UHD 4K Smart TV
Samsung 2025 65-inch Neo QLED QN990F 8K Vision AI Smart TV
Samsung 2025 75-inch Neo QLED QN990F 8K Vision AI Smart TV
Samsung 2025 OLED QE65S90FAEXXU 65-inch 4K Vision AI Smart TV
Samsung 2025 OLED S95F 55-inch 4K Vision AI Smart TV
Samsung 2025 OLED S95F 65-inch 4K Vision AI Smart TV
Samsung 2025 OLED S95F 77-inch 4K Vision AI Smart TV
Samsung 2025 QE43LS03FAUXXU The Frame
Samsung 2025 QE43QN90F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE43QN93F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE50LS03FAUXXU The Frame
Samsung 2025 QE50QN90F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE50QN93F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE55LS03FAUXXU The Frame
Samsung 2025 QE55Q7F2A QLED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE55Q7F2AUXXU QLED 4K Smart TV
Samsung 2025 QE55QN73F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE55QN90F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE55QN93F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE55S90FAEXXU OLED 4K Vision AI Smart TV
Samsung 2025 QE65LS03FAUXXU The Frame
Samsung 2025 QE65LS03FWUXXU The Frame Pro
Samsung 2025 QE65Q7F2AUXXU QLED 4K Smart TV
Samsung 2025 QE65QN73F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE65QN90F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE65QN93F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE75Q7F2AUXXU QLED 4K Smart TV
Samsung 2025 QE75QN73F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE75QN900F Neo QLED Mini LED HDR 8K Ultra HD Smart AI TV
Samsung 2025 QE75QN90F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE75QN93F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE85QN73F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE85QN90F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 QE85QN93F Neo QLED Mini LED HDR 4K Ultra HD Smart AI TV
Samsung 2025 U8020F 43-inch 4K UHD Smart TV
Samsung 2025 U8020F 50-inch 4K UHD Smart TV
Samsung 2025 U8020F 55-inch 4K UHD Smart TV
Samsung 2025 U8020F 65-inch 4K UHD Smart TV
Samsung 2025 U8020F 75 inch 4K UHD Smart TV
Samsung 2025 U8020F 85 inch 4K UHD Smart TV
Samsung 2025 UE32F6000F LED Full HD Smart TV
Samsung 2025 UE43U8000F LED 4K Ultra HD Smart TV
Samsung 2025 UE55U8000F LED 4K Ultra HD Smart TV
Samsung 55 Inch DU8500 Crystal UHD 4K HDR Smart TV
Samsung 65 inch DU8500 Crystal UHD 4K HDR Smart TV
Samsung HW-B530 Soundbar
Samsung HW-C400 Soundbar
Samsung HW-Q600A Soundbar
Samsung HW-Q600C Soundbar
Samsung UE65CU7100KXXU LED HDR 4K Ultra HD Smart TV
Sony 2021 Bravia KD32W800P1U LED HDR HD Ready
Sony 2022 Bravia XR42A90KU OLED HDR 4K
Sony 2022 Bravia XR48A90KU OLED HDR 4K
Sony 2022 Bravia XR50X90SU LED HDR 4K
Sony 2023 Bravia KD43X75WLPU 43-inch 4K Google Smart TV
Sony 2023 Bravia KD50X75WLPU 50-inch 4K Google Smart TV
Sony 2023 Bravia KD55X75WLU 4K Ultra HD HDR Smart TV
Sony 2023 Bravia KD65X75WLU 4K Ultra HD HDR Smart TV
Sony 2023 Bravia KD75X75WLU 4K Ultra HD HDR Smart TV
Sony 2024 Bravia 7 K-55XR70 4K UHD QLED Mini-LED LCD TV
Sony 2024 Bravia 7 K55XR70PU Mini LED 4K HDR Smart Google TV
Sony 2024 Bravia 7 K-65XR70U 4K UHD QLED Mini-LED LCD TV
Sony 2024 Bravia 7 K75XR70PU Mini LED 4K HDR Smart Google TV
Sony 2024 Bravia 7 K85XR70PU Mini LED 4K HDR Smart Google TV
Sony 2024 Bravia 8 K55XR80 OLED HDR 4K Ultra HD Smart Google TV
Sony 2024 Bravia 8 K65XR80U OLED HDR 4K Ultra HD Smart Google TV
Sony 2024 Bravia 8 K77XR80PU Mini LED 4K HDR Smart Google TV
Sony 2024 Bravia 9 K65XR90PU Mini LED 4K HDR Smart Google TV
Sony 2024 Bravia 9 K75XR90PU Mini LED 4K HDR Smart Google TV
Sony 75-inch Bravia 7 4K UHD QLED Mini-LED LCD TV
Sony Bravia 2023 XR65X90L 4K HDR Google TV
Sony Bravia 50X80J 4K LED HDR Google TV
Sony Bravia 85X80L 4K LED HDR Google TV
Sony Bravia Theatre Bar 8
Sony Bravia XR XR55A80L 2023 OLED HDR 4K Ultra HD Smart Google TV
Sony HT-A3000 Soundbar
Sony HT-B600 Soundbar with Wireless Subwoofer
Sony HT-S2000 Soundbar
Sony HT-S40R Soundbar with Subwoofer and Wireless Rear Speakers
TCL 32S5400 Full HD Smart TV
TCL 32SF540K Full HD Smart TV
TCL 40S5400AK Full HDR Smart TV
TCL 40SF540K Full HD Smart TV
TCL 43C645K 4K QLED TV
TCL 43P638K 4K HDR Smart TV
TCL 43V6BK 4K Ultra HD Smart TV
TCL 50C645K 4K QLED TV
TCL 50C805K QLED Mini LED 4K HDR Smart TV
TCL 50V6BK 4K Ultra HD Smart TV
TCL 55C645K 4K QLED TV
TCL 55C745K 4K QLED TV
TCL 55C805K QLED Mini LED 4K HDR Smart TV
TCL 55P8K 4K QLED HDR Smart TV
TCL 55V6BK 4K Ultra HD Smart TV
TCL 58V6BK 4K Ultra HD Smart TV
TCL 65C645K 4K QLED TV
TCL 65C745K 4K QLED TV
TCL 65C805K QLED Mini LED 4K HDR Smart TV
TCL 65P8K 4K QLED HDR Smart TV
TCL 65V6BK 4K Ultra HD Smart TV
TCL 75C645K 4K QLED TV
TCL 75C745K 4K QLED TV
TCL 75P8K 4K QLED HDR Smart TV
TCL 75V6BK HDR Smart TV
TCL 85C645K 4K QLED TV
TCL 85P8K 4K QLED HDR Smart TV
TCL S643WK 3.1ch Soundbar
Optoma HD29HST Projector
Optoma UHD38x Projector
Nebula Capsule II Mini HD Projector
Hisense 2022 43-inch QD65NF 4K UHD Smart TV
Hisense 2023 43E7KQTUK QLED 4K UHD Smart TV
Hisense 2023 50E7KQTUK QLED 4K UHD Smart TV
Hisense 2023 55E7KQTUK PRO QLED 4K UHD Smart TV
Hisense 2023 65E7KQTUK PRO QLED 4K UHD Smart TV
Hisense 2023 75-inch E7K QLED 4K Smart TV
Hisense 2024 43A6NTUK 4K UHD HDR Smart TV
Hisense 2024 43E7NQTUK QLED 4K UHD Smart TV
Hisense 2024 50A6NTUK 4K UHD HDR Smart TV
Hisense 2024 55A6NTUK 4K UHD HDR Smart TV
Hisense 2024 55E7NQTUK QLED 4K UHD Smart TV
Hisense 2024 65A6NTUK 4K UHD HDR Smart TV
Hisense 2024 65E7NQTUK QLED 4K UHD Smart TV
Hisense 2024 75A6NTUK 4K UHD HDR Smart TV
Hisense 2024 75-inch E7 Pro QLED Smart TV
Hisense 2024 75-inch U7 Mini-LED Smart TV
Hisense 32A4BGTUK A4G Series 32-inch
Hisense 32A4KTUK FHD Smart TV
Hisense 40A4BGTUK A4G Series 40-inch
Hisense 43A6BGTUK 4K UHD Smart TV
Hisense 50A6BGTUK 4K UHD Smart TV
Hisense 55U7K Mini LED ULED 4K
Hisense 55U8KQTUK ULED Mini-LED 4K Smart TV
Hisense 65E7KQTUK QLED 4K UHD Smart TV
Hisense 65U7K Mini LED ULED 4K
Hisense 75A6KTUK UHD 4K Smart TV
Hisense 75E7KQTUK QLED 4K UHD Smart TV
Toshiba 2022 65UF3D53DB LED HDR 4K Ultra HD Smart Fire TV
Toshiba 2023 50QF5D53DB QLED HDR 4K Ultra HD Smart Fire TV
Toshiba 2024 24WF2F53DB LED HDR HD Ready 720p Smart Fire TV
Toshiba 2024 32WF2F53DB LED HDR HD Ready 720p Smart Fire TV
Toshiba 2024 43UV2F53DBU LED HDR 4K Ultra HD Smart TV
Toshiba 2024 65UV2F53DB LED HDR 4K Ultra HD Smart TV
Toshiba 2025 24WV2553DB LED HDR HD Ready 720p Smart TV
Toshiba 2025 32WV2553DB LED HDR HD Ready 720p Smart TV
Toshiba 2025 40LF2F53DB Full HD Fire TV
Show all products
Need more help?
If you're looking for general support, please visit our Help Centre
Visit Our Help Centre

Get information on...

Or choose...

Show more