Product support
Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
- You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
- You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
- You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
- The model number should be displayed under the Model Name heading
- You may also be able to find your model number in the user manual your tablet came with
For anything else:
- The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
- If you can’t find the model number on your product, check the packaging it came in or the user manual
- You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
Acer 2024 Nitro N50-640 Gaming Desktop
Acer 2024 Predator Orion 3000 Gaming Desktop
Acer 2024 Predator Orion 7000 Gaming Desktop
ASUS 2023 ROG Ally Handheld Console
ASUS 2024 ROG Strix G13CH Gaming PC
ASUS Intel i5-14400F Gaming PC
ASUS ROG G22CH Gaming PC
ASUS ROG Strix G13CHR Gaming PC
HP 2024 Omen 4070 40L Gaming PC
HP Omen 25L GT15-0011na
HP Omen GT22-2000na
HP Victus 15L TG02-1003na
HP Victus TG02-0039na
Lenovo 2023 Legion T5 26IRB8
Lenovo 2024 Legion T5 26IRB8
Lenovo IdeaCentre 5i
Lenovo Legion Go
Lenovo Legion Go S
Lenovo Legion Go S - Steam OS
Lenovo LOQ 17 Gaming Desktop
Microsoft Xbox Series S
Microsoft Xbox Series X
Nintendo Switch 2
Nintendo Switch Lite Console
Nintendo Switch OLED
Sony 2023 PlayStation 5 Slim Edition
Sony PlayStation 5
Sony PlayStation 5 Pro
AlphaSync Gaming PC - Ryzen 5 7500F - GeForce RTX 4060
Chillblast Ignition Intel Core i5 RTX 3050 Gaming PC
CyberPowerPC CyberPower Gaming PC - Ryzen 7 9800X3D - GeForce RTX 5080
CyberPowerPC CyberPower Gaming PC - Ryzen 7 9800X3D - GeForce RTX 5090
CyberPowerPC Infinity X147 Gaming PC - Intel Core i7-14700KF - GeForce RTX 4070 Super
CyberPowerPC Ultra R43 Gaming PC - Ryzen 5 4500 - GeForce RTX 3050
CyberPowerPC Ultra R75 Gaming PC - Ryzen 5 9600X - GeForce RTX 4060
Medion Erazer Engineer X10
Stormforce 2024 Crystal i5 Gaming PC
Stormforce 2024 Onyx 6742 Gaming PC
ASUS ROG Strix G16CHR Gaming Desktop
CyberPowerPC CyberPower Gaming Desktop Bundle - Ryzen 5 4500 - GeForce RTX 3050
CyberPowerPC CyberPower Gaming Desktop Bundle - Ryzen 5 5500 - GeForce RTX 4060
CyberPowerPC CyberPower Gaming PC - Intel Core i7-14700KF - GeForce RTX 4070 Super
Lenovo Legion T5 30IAX10 Gaming Desktop
Acer 2024 31.5-inch Nitro XV2 Gaming Monitor
Acer 2024 34-inch Nitro EI Curved Gaming Monitor
Acer Nitro 24-inch Class FHD Gaming Monitor
Acer Nitro 27-inch VG2 Series Gaming Monitor
ASUS MB166C 16-inch ZenScreen Portable Monitor
ASUS ROG Swift OLED PG42UQ Gaming Monitor
ASUS TUF VG27AQA1A 27-inch Gaming Monitor
ASUS VA24EHF 24-inch Eye Care Gaming Monitor
ASUS VA27EHF 27-inch Eye Care Gaming Monitor
Backbone Gen1 One Mobile Gaming Controller Lightning Connection
Backbone Gen1 One Mobile Gaming Controller USB-C Connection
Backbone Gen2 One Mobile Gaming Controller Lightning Connection
HP E27q G5 27-inch QHD IPS
HTC XR Elite Pro
Lenovo 2024 31.5-inch Legion Y32p-30 Pro 4K UHD Gaming Monitor
Lenovo L24i-4A 23.8-inch FHD Monitor
Lenovo L27e-40 27-inch FHD FreeSync Monitor
Lenovo L27i-4A 27-inch FHD Monitor
Lenovo L32p-30 31.5-inch 4K UHD Monitor
Lenovo Legion H200 Gaming Headset
Lenovo Legion R25f-30 24.5-inch FHD Pro Gaming Monitor
LG 22-inch Class FHD VA FreeSync Monitor
LG 24-inch FHD IPS AMD FreeSync Monitor
LG 27-inch 27MR400-B Class FHD IPS FreeSync Monitor
LG 27-inch 4K UHD IPS Monitor
LG 32-inch FHD IPS webOS Smart Monitor
LG 32-inch UHD 4K HDR IPS Monitor
LG 40-inch Curved UltraWide 5K2K Nano IPS Monitor
LG 49-inch UltraWide Dual QHD Monitor
Logitech Adaptive Gaming Kit for PS5
Logitech Adaptive Gaming Kit for Xbox
Logitech Extreme 3D Pro Joystick
Logitech G923 TRUEFORCE Racing Wheel
Meta Quest 3
Meta Quest 3 Charging Dock
Meta Quest 3S
Microsoft Xbox Adaptive Controller
Microsoft Xbox Elite Wireless Controller
Microsoft Xbox Wireless Controller
Nintendo GameCube Controller
Nintendo Joy-Con
Nintendo Joy-Con 2 Controller
Nintendo Switch 2 Pro-Controller
Nintendo Switch Joy-Con AA Battery Pack Pair
Nintendo Switch Joy-Con Charging Grip
Nintendo Switch Joy-Con Charging Stand
Nintendo Switch Pro-Controller
Philips Evnia 34M1C5500VA 34-inch WQHD Curved Gaming Monitor
Philips Evnia 8000 42-inch OLED Gaming Monitor
Philips Evnia 8000 49-inch OLED Gaming Monitor
Razer Kaira Pro HyperSpeed
Razer Kraken V3 X
Razer Kraken V4 Pro
Samsung 2021 Odyssey G3
Samsung 2022 Odyssey G4
Samsung 2022 Odyssey G7
Samsung 2022 Odyssey OLED G8
Samsung 2023 Odyssey G5
Samsung 2023 Odyssey G55C
Samsung 2023 Odyssey G55T
Samsung 2023 Odyssey G70A
Samsung 2023 Odyssey G95C
Samsung 2023 Smart Odyssey OLED G9
Samsung 2023 ViewFinity S5
Samsung 2024 Smart Monitor M5
Samsung 2024 Smart Monitor M7
Samsung 2024 Smart Monitor M8
Samsung LS24C310EAUXXU 24-inch Full HD Monitor
Sony INZONE M3 27-inch Full HD Gaming Monitor
Sony INZONE M9 27-inch 4K Gaming Monitor
Sony PlayStation 5 Disc Drive
Sony PlayStation 5 DualSense Wireless Controller
Sony PlayStation Portal Remote Player
Sony PlayStation VR2 PC Adaptor
Sony PS5 Access controller
Sony PS5 DualSense Edge Wireless Controller
Acer Aspire C24 range
Acer Aspire C27-1800 All-in-One Desktop PC
2017 MacBook Air 13-inch
2019 MacBook Air 13.3-inch
2020 MacBook Air 13.3-inch
2021 MacBook Pro 14-inch
2021 MacBook Pro 16-inch
2022 MacBook Air 13.6-inch
2022 MacBook Pro 13-inch
2023 MacBook Air 15.3-inch
2023 MacBook Pro 14-inch M2 range
2023 MacBook Pro 14-inch M3 range
2023 MacBook Pro 16-inch M2 range
2023 MacBook Pro 16-inch M3 range
2024 MacBook Air 13-inch M3 chip
2024 MacBook Air 15-inch M3 chip
2025 MacBook Air 13-inch M4 chip
2025 MacBook Air 15-inch M4 chip
MacBook 12-inch 2017
MacBook Pro 13-inch 2016 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2016 Two Thunderbolt 3 ports
MacBook Pro 13-inch 2017 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2017 Two Thunderbolt 3 ports
MacBook Pro 13-inch 2018 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2019 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2019 Two Thunderbolt 3 ports
MacBook Pro 15-inch 2016
MacBook Pro 15-inch 2017
MacBook Pro 15-inch 2018
MacBook Pro 15-inch 2019
MacBook Pro 16-inch 2019
MacBook Pro 2020
MacBook Pro 2020 M1 chip
MacBook Pro Retina 13-inch Early 2015
MacBook Pro Retina 15-inch Mid 2015
ASUS A5702 AiO Desktop PC
ASUS AiO V440VA Desktop PC
ASUS ProArt Station PD5 PD500TE
ASUS Vivo AiO V241
HP 24-cb1039na All-in-One Desktop PC
Lenovo IdeaCentre 27IRH9 All-in-One Desktop PC
Lenovo IdeaCentre AIO 5 Core i7-13700H
Lenovo Yoga AIO 27-inch All-In-One PC
Acer 2024 PO3-650 Gaming PC
Acer 24-inch KA242Y H Widescreen LED Monitor
Acer 24-inch SA242Y G0 Widescreen LCD Monitor
Acer 24-inch SA242Y H Widescreen LCD Monitor
Acer 24-inch SA242YP1bip IPS FHD Monitor
Acer 27-inch EK271 G Widescreen LCD Monitor
Acer 27-inch EK271P6bi IPS FHD Monitor
Acer Aspire C22-1600 All-in-One Desktop PC
Acer Aspire C22-1610 All-in-One Desktop PC
Acer Aspire C27-2E All-in-One Desktop PC
Acer Aspire S27-1755 All-in-One Desktop PC
Acer Aspire TC-101 Tower Desktop PC
Acer Aspire TC-1785 Desktop PC
Acer Aspire XC-1710 Desktop PC
Acer N50-650 Gaming PC
Acer PO3-650 Gaming PC
Acer Vero V7 21.5-inch V227Q E3 Widescreen LED Monitor
Acer Vero V7 23.8-inch V247Y H Widescreen LED Monitor
AOC AGON Series AG493UCX2 49-inch LED Monitor
AOC Basic-line B3 Series 24B3HA2 24-inch LED Monitor Full HD
2025 MacBook Pro 14-inch M5 chip
computing
MacBook Air 2020 M1 chip
ASUS A3402 AiO All-in-One Desktop PC
ASUS AiO V470VA Desktop PC
ASUS M3702WFAK-WA080W All-in-One Desktop PC
ASUS NUC 14 Pro Mini Desktop PC
ASUS NUC 14 PRO Plus Desktop PC
ASUS ROG Strix GT15 Gaming PC
ASUS ROG Strix GT35 G35CG Gaming PC
ASUS Tuf VG28UQL1A 28-inch Gaming Monitor
ASUS V500MV-13420H113W Mini Tower Desktop PC
ASUS V500MV-13620H015W Mini Tower Desktop PC
Chillblast Evolution Intel Core i5 RTX 4060 Ti Workstation
CyberPowerPC CyberPower Gaming PC - Intel Core i5-14400F - GeForce RTX 4060 Ti
CyberPowerPC Desktop PC - Ryzen 5 5600G
CyberPowerPC Desktop PC - Ryzen 5 8500G
Hori Racing Wheel APEX
Hori Racing Wheel Overdrive
HP 22-dg0007na All-in-One Desktop PC
HP 24-cr0062na All-in-One Desktop PC
HP 27-cr0031na All-in-One Desktop PC
HP 27-cr0045na All-in-One Desktop PC
HP 524sf Series 5 23.8-inch FHD Monitor
HP 527sf Series 5 27-inch FHD Monitor
HP 532sf Series 5 31.5-inch FHD Monitor
HP Omen 24 FHD IPS Gaming Monitor
HP Omen 27 FHD IPS Gaming Monitor
HP OMEN 27 G2 Gaming Monitor
HP OMEN 32c QHD Curved Gaming Monitor
HP OMEN 34c WQHD Curved Gaming Monitor
HP OmniDesk S03-0006na Slim Desktop PC
HP OmniDesk S03-0008na Slim Desktop PC
Lenovo IdeaCentre 27-inch All-in-One Touchscreen Desktop - AMD Ryzen 5 7535HS
Lenovo L15 15.6-inch FHD Monitor
Lenovo L24e-40 23.8-inch FHD Monitor
Lenovo Legion R27i-30 27-inch FHD Gaming Monitor
Lenovo Legion R27qc-30 27-inch QHD Curved Gaming Monitor
Lenovo Legion R34w-30 34-inch WQHD Curved Gaming Monitor
Lenovo Legion R45w-30 44.5-inch DQHD Curved Gaming Monitor
Lenovo Yoga AIO 7 27APH8 Desktop PC
Logitech G Driving Force Shifter
Microsoft Xbox Elite Wireless Controller Series 2
Razer Seiren V3 Chroma
Samsung 2024 Odyssey G55C
Samsung 2025 Smart Monitor M7
Samsung 2025 Smart Monitor M8
ASUS ROG Swift OLED PG34WCDM Gaming Monitor
ASUS ROG Swift OLED PG48UQ Gaming Monitor
LG 27-inch UltraGear Full HD Gaming Monitor
LG 27-inch UltraGear QHD Gaming Monitor
LG 34-inch UltraWide QHD Curved Monitor
LG 45-inch UltraGear QHD Curved Gaming Monitor
Seagate 2TB Storage Expansion Card for Xbox
Snakebyte Gamepad RGB S2 Controller
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