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Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
  • phones icon Smartphones
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  • Icon brand Apple Apple
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  • Icon brand Nothing Nothing
Icon brand Apple Apple
Icon brand Samsung Samsung
Icon brand Google Google
Icon brand Sony Sony
Icon brand Beats Beats
Icon brand Nothing Nothing
2023 AirPods Pro 2nd generation
AirPods 3rd generation
AirPods 4
AirPods 4 with Active Noise Cancellation
AirPods Max
AirPods Pro 3
AirPods with Charging Case 2nd Generation
Earpods with Lightning connector
EarPods with USB-C connector
Beats Fit Pro
Beats Powerbeats Pro 2
Beats Solo 4
Beats Solo Buds
Beats Studio Buds Noise Cancelling
Beats Studio Pro
Google Pixel Buds A-series
Google Pixel Buds Pro
Google Pixel Buds Pro 2nd Generation
Nothing Ear a
Nothing Ear open
Samsung Galaxy Buds FE
Samsung Galaxy Buds3
Samsung Galaxy Buds3 FE
Samsung Galaxy Buds3 Pro
Sony WF-1000XM5
Sony WF-C510 Earphones
Sony WFG700NB.CE7 Inzone Buds
Sony WFL910V.CE7 LinkBuds Open
Sony WFLS910NG.CE7 LinkBuds Fit
Sony WH-1000XM4 Wireless Headphones
Sony WH-1000XM5 Wireless Headphones
Sony WH-1000XM6 Wireless Headphones
Sony WH-CH520 Wireless Headphones
Sony WH-CH720
Sony WH-ULT900N Wireless Headphones
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