Help
Device guides

Product support

Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
  • phones icon Smartphones
  • audio icon Audio
  • cameras icon Cameras
  • tablets icon Computing & tablets
  • gaming icon Gaming
  • smarthome icon Smart home & security
  • eetv icon EE TV products
  • broadband icon Home broadband
  • watches icon Watches & wearables
  • entertainment icon TV, home & entertainment
  • All
  • Smart Speakers
  • Headphones
  • Headsets
  • Soundbars
  • Speakers
All
Headphones
Smart Speakers
Headsets
Soundbars
Speakers
  • Icon brand Apple Apple
  • Icon brand Samsung Samsung
  • Icon brand Google Google
  • Icon brand HONOR HONOR
  • Icon brand Sony Sony
  • Icon brand Bang and Olufsen Bang and Olufsen
  • Show all
  • Icon brand Beats Beats
  • Icon brand Bose Bose
  • Icon brand JBL JBL
  • Icon brand JLab JLab
  • Icon brand Lenovo Lenovo
  • Icon brand Nothing Nothing
  • Icon brand Pioneer Pioneer
  • Icon brand Razer Razer
  • Icon brand Shokz Shokz
  • Icon brand Skullcandy Skullcandy
Icon brand Apple Apple
Icon brand Samsung Samsung
Icon brand Google Google
Icon brand HONOR HONOR
Icon brand Sony Sony
Icon brand Bang and Olufsen Bang and Olufsen
Icon brand Beats Beats
Icon brand Bose Bose
Icon brand JBL JBL
Icon brand JLab JLab
Icon brand Lenovo Lenovo
Icon brand Nothing Nothing
Icon brand Pioneer Pioneer
Icon brand Razer Razer
Icon brand Shokz Shokz
Icon brand Skullcandy Skullcandy
2023 AirPods Pro 2nd generation
AirPods 3rd generation
AirPods 4
AirPods 4 with Active Noise Cancellation
AirPods Max
AirPods Pro 3
AirPods with Charging Case 2nd Generation
Earpods with Lightning connector
EarPods with USB-C connector
Bang and Olufsen Beoplay Eleven True Wireless In-Ear Headphones
Bang and Olufsen Beoplay H100
Bang and Olufsen Beoplay H95
Beats Fit Pro
Beats Flex
Beats Powerbeats Fit
Beats Powerbeats Pro 2
Beats Solo 4
Beats Solo Buds
Beats Studio Buds Noise Cancelling
Beats Studio Buds True Wireless Noise Cancelling Earbuds
Beats Studio Pro
Bose QuietComfort Ultra Headphones 2nd Generation
Google Pixel Buds A-series
Google Pixel Buds Pro
Google Pixel Buds Pro 2nd Generation
HONOR Earbuds Open
HONOR Earbuds X6
JBL Endurance Peak 3
JBL Junior 320BT
JBL Junior 470NC
JBL Live 670NC
JBL Live 770NC
JBL Live Pro 2
JBL Tune 520BT
JBL Tune 670NC
JBL Tune 720BT Wireless Over-Ear Headphones
JBL Tune 770NC
JBL Tune Beam
JBL Tune Beam 2
JBL Tune Flex
JBL Wave Beam
JBL Wave Flex
JLab Go Air Pop
JLab Go Air Sport
JLab JBuds Air Executive True Wireless Earbuds
JLab JBuds ANC 3 True Wireless Earbuds
JLab JBuds Lux ANC Noise Cancelling Wireless Bluetooth Over-Ear Headphones
JLab JBuds Mini True Wireless Earbuds
Lenovo Legion H200 Gaming Headset
Nothing Ear
Nothing Ear a
Nothing Ear open
Nothing Headphone 1
Pioneer HDJ-CUE1 DJ Headphones
Pioneer HDJ-CUE1BT DJ Headphones
Razer BlackShark V2 HyperSpeed
Razer BlackShark V2 Pro
Razer BlackShark V2 Pro for PlayStation
Razer BlackShark V2 Pro for Xbox
Razer Blackshark V2 X
Razer BlackShark V2 X USB
Razer BlackShark V2 X Wired Headset for Playstation
Razer BlackShark V2 X Wired Headset for Xbox
Razer Kaira Pro HyperSpeed
Razer Kraken V3 X
Razer Kraken V4 Pro
Samsung Galaxy Buds FE
Samsung Galaxy Buds3
Samsung Galaxy Buds3 FE
Samsung Galaxy Buds3 Pro
Shokz OpenFit Air
Shokz OpenRun Pro 2
Shokz OpenRun USB-C Charging Headphones
Shokz OpenSwim Pro Bluetooth Waterproof MP3
Shokz OpenSwim Waterproof MP3
Skullcandy Crusher ANC 2 Over-Ear Wireless Headphones
Skullcandy DIME 3 True Wireless Earphones
Skullcandy Hesh EVO Over-Ear Wireless Headphones
Skullcandy Hesh Wireless Noise Cancelling Headphones
Skullcandy JIB True 2 In-Ear Wireless Earbuds
Skullcandy Method 360 ANC True Wireless Stereo Earbuds
Skullcandy Rail ANC In-Ear True Wireless Earbuds
Skullcandy Smokin Buds True Wireless Earphones
Sony WF-1000XM5
Sony WF-C510 Earphones
Sony WF-C700N Wireless In-Ear Earphones
Sony WF-C710N Wireless Earphones
Sony WFG700NB.CE7 Inzone Buds
Sony WFL910V.CE7 LinkBuds Open
Sony WFLS910NG.CE7 LinkBuds Fit
Sony WH-1000XM4 Wireless Headphones
Sony WH-1000XM5 Wireless Headphones
Sony WH-1000XM6 Wireless Headphones
Sony WH-CH520 Wireless Headphones
Sony WH-CH720
Sony WH-ULT900N Wireless Headphones
Show all products
Need more help?
If you're looking for general support, please visit our Help Centre
Visit Our Help Centre

Get information on...

Or choose...

Show more