Product support
Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
- You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
- You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
- You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
- The model number should be displayed under the Model Name heading
- You may also be able to find your model number in the user manual your tablet came with
For anything else:
- The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
- If you can’t find the model number on your product, check the packaging it came in or the user manual
- You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
iPhone 12 Pro Max
iPhone 17 Pro Max
iPhone 12 mini
iPhone 13 mini
iPhone 13 Pro Max
iPhone 13 Pro
iPhone 15 Pro
iPhone 14 Pro Max
iPhone 17
iPhone 14 Pro
iPhone 14 Plus
iPhone 16
iPhone 15 Pro Max
iPhone 16 Pro
iPhone 16 Pro Max
iPhone 15 Plus
iPhone 16e
iPhone SE 5G
Samsung Galaxy A16 5G
Samsung Galaxy S26 Ultra
iPhone 17 Pro
iPhone 16 Plus
iPhone SE (2020)
iPhone 17e
Samsung Galaxy A26 5G
Samsung Galaxy A15 5G
Samsung Galaxy A16 4G
Google Pixel 10
iPhone Air
Samsung Galaxy S26
Samsung Galaxy A56 5G
Samsung Galaxy A36 5G
Google Pixel 8a
Samsung Galaxy A25 5G
OPPO A17
Google Pixel 9a
Google Pixel 10a
Samsung Galaxy S24 Ultra
Google Pixel 9
FAIRPHONE Fairphone 4
HONOR 400 Pro
Google Pixel 8
Samsung Galaxy S24
OPPO A78 5G
iPhone XR
Google Pixel 10 Pro XL
Samsung Galaxy S23 Ultra
Alcatel 1s 2021
OPPO Reno13 Pro 5G
OPPO Reno13 FS 5G
Samsung Galaxy A54 5G
iPhone Xs
Alcatel 1b 2022
Samsung Galaxy A14 5G
Google Pixel 7
Google Pixel 6
iPhone Xs Max
Samsung Galaxy S22
Huawei P20 Pro
Samsung Galaxy A34 5G
Google Pixel 8 Pro
Huawei nova 5T
Samsung Galaxy S23
Motorola Razr 60 Ultra
Motorola Moto G05
Huawei P20 lite
Samsung Galaxy A55
Samsung Galaxy A05s
Motorola Moto G62 5G
Samsung Galaxy S25 Ultra
Google Pixel 9 Pro XL
HONOR Magic7 Lite
Google Pixel 4a 5G
OPPO Find X5 Pro
TCL 50 5G
OPPO A54 5G
Google Pixel 2
OPPO A16s
Samsung Galaxy A23 5G
Google Pixel 2 XL
OPPO A60
Motorola Moto G8 PLUS
Huawei P smart
Huawei P20
Google Pixel 10 Pro
Samsung Galaxy S24 FE
Google Pixel 7 Pro
Samsung Galaxy S23 FE
Motorola Edge 30 Neo
HONOR Magic7 Pro
Google Pixel 9 Pro
Google Pixel 9 Pro Fold
Samsung Galaxy S7
Samsung Galaxy A13
Huawei Mate 20 lite
Huawei P30 lite
Motorola Moto G50 5G
OPPO Find X5 Lite
Huawei Mate 20 Pro
HONOR Magic V3 5G
Motorola razr 40
Motorola G53 5G
Samsung Galaxy S21 FE 5G
Samsung Galaxy A35
Google Pixel 6 Pro
Samsung Galaxy S25
Samsung Galaxy S22 Ultra
Google Pixel 3
Samsung Galaxy S20 FE
Samsung Galaxy Z Flip7
Google Pixel Fold 256 GB
Samsung Galaxy A53 5G
Google Pixel 3a
OPPO Find N2 Flip
Huawei P40 Lite
Motorola razr 40 ultra
OPPO Reno8 5G
Samsung Galaxy Z Fold7
OPPO A54s
Google Pixel 3 XL
Google Pixel 3a XL
Samsung Galaxy A22 5G
OPPO Find X3 Pro 5G
Samsung Galaxy A52s 5G
Samsung Galaxy A33 5G
OPPO Reno8 Pro 5G
Doro 8050
Samsung Galaxy S26+
Huawei P40 Pro
Samsung Galaxy Z Flip6 5G
Samsung Galaxy A32 5G
OPPO Find X3 Neo
Samsung Galaxy S24 Plus
Motorola razr
Sony Xperia 10 VI
Samsung Galaxy A7 (2018)
Samsung Galaxy S25 Edge
Sony Xperia 1 VI
OPPO Find X3 Lite
Samsung Galaxy A04s
Samsung Galaxy Z Fold6 5G
Samsung Galaxy Z Fold5
Samsung Galaxy Z Flip5
Samsung Galaxy S22 +
Samsung Galaxy S23 Plus
Sony Xperia XZ3
OPPO Reno 5G
Samsung Galaxy Z Fold4
Samsung Galaxy Z Flip4
Sony Xperia 10 iii
Samsung Galaxy Z Fold3 5G
TCL 40R 5G
Sony Xperia 10 IV
Samsung Galaxy S25+
OnePlus 7 Pro 5G
Sony Xperia 10
Samsung Galaxy Z Flip3 5G
Samsung Galaxy Z Flip7 FE
Sony Xperia 5 iii
Sony Xperia 5 ii
Huawei P smart 2019
Huawei P30 Pro
Huawei Mate 20 X 5G
Google Pixel 4
Samsung Galaxy S21
Huawei Mate40 Pro 5G
Huawei Y6 2019
Google Pixel 4 XL
Microsoft Surface Duo
Google Pixel 5
Huawei P30 lite New Edition
Samsung Galaxy S21 Ultra
Samsung Galaxy S20+ 5G
Huawei P30
Huawei P40 lite 5G
TCL 10 Pro
OPPO Find X2 Pro
Samsung Galaxy S20 5G
OPPO Find X2 Lite
Samsung Galaxy S20 Ultra 5G
OPPO Find X2 Neo
Samsung Galaxy Note20 Ultra 5G
Samsung Galaxy Z Flip
Samsung Galaxy Note20 5G
Sony Xperia 5
Samsung Galaxy S21+
Samsung Galaxy Z Fold8 Ultra
Samsung Galaxy Z Flip8
Samsung Galaxy Z Fold8
HTC One X
Need more help?
If you're looking for general support, please visit our Help Centre
