Help
Device guides
EE
Smart Hub Pro

EE Smart Hub Pro

Mac OS Sonoma
Windows 11
f-47e554b3-75c1-4487-b308-fc1cedee894a
f-76018886-9f8e-4db5-a990-aa003e19bfcc
f-52b50695-b922-4bf8-9b01-e372ed226696
f-fd8bd09b-dd62-4229-a858-eed4e940b9c9
f-f92d5337-512b-4fa9-bd04-3a9cbafc70de
  • Device home
  • Getting started
  • Basic functions
  • Connectivity
  • Device home
  • Getting started
  • Basic functions
  • Connectivity

I can't establish a wireless connection to my router.

Solution 5 of 5: There's an error on your router

If your internet connection is slow or doesn't work as it usually does, it may help restarting your router.

Press On/Off to turn off your router.
Press On/Off to turn off your router.
Step 1 of 4

Press On/Off to turn off your router.

Disconnect the power supply from the power plug. Wait for 30 seconds.
Disconnect the power supply from the power plug. Wait for 30 seconds.
Step 2 of 4

Disconnect the power supply from the power plug. Wait for 30 seconds.

Connect the power supply to the power plug.
Connect the power supply to the power plug.
Step 3 of 4

Connect the power supply to the power plug.

Press On/Off to turn on your router. It may take several minutes for your router to re-establish the internet connection.
Press On/Off to turn on your router. It may take several minutes for your router to re-establish the internet connection.
Step 4 of 4

Press On/Off to turn on your router. It may take several minutes for your router to re-establish the internet connection.


Did this solve your problem?

Yes No

Get information on...

Or choose...

Show more