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Device guides
JBL

Product support

Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
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  • Icon brand JBL JBL
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  • Icon brand Bang and Olufsen Bang and Olufsen
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  • Icon brand Bose Bose
  • Icon brand JLab JLab
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  • Icon brand Nothing Nothing
  • Icon brand Pioneer Pioneer
  • Icon brand Razer Razer
  • Icon brand Shokz Shokz
  • Icon brand Skullcandy Skullcandy
Icon brand JBL JBL
Icon brand Apple Apple
Icon brand Samsung Samsung
Icon brand Google Google
Icon brand HONOR HONOR
Icon brand Sony Sony
Icon brand Bang and Olufsen Bang and Olufsen
Icon brand Beats Beats
Icon brand Bose Bose
Icon brand JLab JLab
Icon brand Lenovo Lenovo
Icon brand Nothing Nothing
Icon brand Pioneer Pioneer
Icon brand Razer Razer
Icon brand Shokz Shokz
Icon brand Skullcandy Skullcandy
JBL Endurance Peak 3
JBL Junior 320BT
JBL Junior 470NC
JBL Live 670NC
JBL Live 770NC
JBL Live Pro 2
JBL Tune 520BT
JBL Tune 670NC
JBL Tune 720BT Wireless Over-Ear Headphones
JBL Tune 770NC
JBL Tune Beam
JBL Tune Beam 2
JBL Tune Flex
JBL Wave Beam
JBL Wave Flex
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