iPad (10th Gen)

Search for a guide or problem below or select a topic.

It's not possible to send and receive email messages

Solution 1 of 3: Your tablet hasn't been correctly set up for POP3 email

You can set up your tablet to send and receive email messages from your email accounts. Using POP3, your email messages are retrieved to your tablet and at the same time they are deleted from the server. You're then not able to access your email messages from other devices. To set up your tablet for POP3 email, you need to set up your tablet for internet.

Press Settings.
Step 1 of 42

Press Settings.

Press Mail.
Step 2 of 42

Press Mail.

Press Accounts.
Step 3 of 42

Press Accounts.

Press Add Account.
Step 4 of 42

Press Add Account.

Press Other.
Step 5 of 42

Press Other.

Press Add Mail Account.
Step 6 of 42

Press Add Mail Account.

Press Name and key in the required sender name.
Step 7 of 42

Press Name and key in the required sender name.

Press Email and key in your email address.
Step 8 of 42

Press Email and key in your email address.

Press Password and key in the password for your email account.
Step 9 of 42

Press Password and key in the password for your email account.

Press Description and key in the required name.
Step 10 of 42

Press Description and key in the required name.

Press Next.
Step 11 of 42

Press Next.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your tablet.
Step 12 of 42

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your tablet.

Press POP.
Step 13 of 42

Press POP.

Press Host Name and key in the name of your email provider's incoming server.
Step 14 of 42

Press Host Name and key in the name of your email provider's incoming server.

Press Username and key in the username for your email account.
Step 15 of 42

Press Username and key in the username for your email account.

Press Host Name and key in the name of your email provider's outgoing server.
Step 16 of 42

Press Host Name and key in the name of your email provider's outgoing server.

Press Username and key in the username for your email account.
Step 17 of 42

Press Username and key in the username for your email account.

Press Password and key in the password for your email account.
Step 18 of 42

Press Password and key in the password for your email account.

Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.
Step 19 of 42

Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

Press the name of the email account you've just set up.
Step 20 of 42

Press the name of the email account you've just set up.

Press SMTP.
Step 21 of 42

Press SMTP.

Press the field below
Step 22 of 42

Press the field below "PRIMARY SERVER".

Press the indicator next to
Step 23 of 42

Press the indicator next to "Use SSL" to turn off the function.

Press Authentication.
Step 24 of 42

Press Authentication.

Press Password.
Step 25 of 42

Press Password.

Press arrow left.
Step 26 of 42

Press arrow left.

Press Server Port and key in 25.
25
Step 27 of 42

Press Server Port and key in 25.

Press Done.
Step 28 of 42

Press Done.

Press arrow left.
Step 29 of 42

Press arrow left.

Press Advanced.
Step 30 of 42

Press Advanced.

Press the indicator next to
Step 31 of 42

Press the indicator next to "Use SSL" to turn off the function.

Press Authentication.
Step 32 of 42

Press Authentication.

Press Password.
Step 33 of 42

Press Password.

Press arrow left.
Step 34 of 42

Press arrow left.

Press Server Port and key in 110.
110
Step 35 of 42

Press Server Port and key in 110.

Press arrow left.
Step 36 of 42

Press arrow left.

Press Done.
Step 37 of 42

Press Done.

Press Fetch New Data.
Step 38 of 42

Press Fetch New Data.

Press the indicator next to
Step 39 of 42

Press the indicator next to "Push" to turn the function on or off.

If you turn off the function, press the required setting.
Step 40 of 42

If you turn off the function, press the required setting.

Press the required email account and follow the instructions on the screen to select settings for the specific account.
Step 41 of 42

Press the required email account and follow the instructions on the screen to select settings for the specific account.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 42 of 42

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes No

Get information on...

Or choose...

Show more