iPhone 12

Search for a guide or problem below or select a topic.

Restoring factory default settings

If your phone gets slow or doesn't work as it usually does, it may help to restore the factory default settings. All settings and configurations you've made on your phone are deleted.

Press Settings.
Step 1 of 12

Press Settings.

Press General.
Step 2 of 12

Press General.

Press Transfer or Reset iPhone.
Step 3 of 12

Press Transfer or Reset iPhone.

Press Reset.
Step 4 of 12

If you choose to restore settings only, all phone settings are restored but contacts, audio files, videos and calendar appointments will not be deleted.

Press Reset.

Press Reset All Settings.
Step 5 of 12

If you choose to restore settings only, all phone settings are restored but contacts, audio files, videos and calendar appointments will not be deleted.

Press Reset All Settings.

Press Reset All Settings.
Step 6 of 12

If you choose to restore settings only, all phone settings are restored but contacts, audio files, videos and calendar appointments will not be deleted.

Press Reset All Settings.

Press Reset All Settings. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.
Step 7 of 12

If you choose to restore settings only, all phone settings are restored but contacts, audio files, videos and calendar appointments will not be deleted.

Press Reset All Settings. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.

Press Erase All Content and Settings.
Step 8 of 12

If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your phone.

Press Erase All Content and Settings.

Press Continue.
Step 9 of 12

If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your phone.

Press Continue.

Press Erase iPhone.
Step 10 of 12

If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your phone.

Press Erase iPhone.

Press Erase Now.
Step 11 of 12

If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your phone.

Press Erase Now.

Key in the password for your Apple ID and press Turn Off. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.
Step 12 of 12

If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your phone.

Key in the password for your Apple ID and press Turn Off. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.

Get information on...

Or choose...

Show more