iPhone 12

Search for a guide or problem below or select a topic.

Setting up your phone for IMAP email

You can set up your phone to send and receive email messages from your email accounts. Using IMAP, your email messages are kept on the server and are synchronised between all of your devices. You're then able to access your email messages from other devices. To set up your phone for IMAP email, you need to set up your phone for internet.

Press Settings.
Step 1 of 46

Press Settings.

Press Apps.
Step 2 of 46

Press Apps.

Press Mail.
Step 3 of 46

Press Mail.

Press Mail Accounts.
Step 4 of 46

Press Mail Accounts.

Press Add Account.
Step 5 of 46

Press Add Account.

Press Other.
Step 6 of 46

Press Other.

If the name of your email provider is on the list, press this instead.
Press Add Mail Account.
Step 7 of 46

Press Add Mail Account.

Press Name and key in the required sender name.
Step 8 of 46

Press Name and key in the required sender name.

Press Email and key in your email address.
Step 9 of 46

Press Email and key in your email address.

Press Password and key in the password for your email account.
Step 10 of 46

Press Password and key in the password for your email account.

Press Description and key in the required name.
Step 11 of 46

Press Description and key in the required name.

Press Next.
Step 12 of 46

Press Next.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Step 13 of 46

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Press IMAP.
Step 14 of 46

Press IMAP.

Press Host Name and key in the name of your email provider's incoming server.
Step 15 of 46

Press Host Name and key in the name of your email provider's incoming server.

Press Username and key in the username for your email account.
Step 16 of 46

Press Username and key in the username for your email account.

Press Host Name and key in the name of your email provider's outgoing server.
Step 17 of 46

Press Host Name and key in the name of your email provider's outgoing server.

Press Username and key in the username for your email account.
Step 18 of 46

Press Username and key in the username for your email account.

Press Password and key in the password for your email account.
Step 19 of 46

Press Password and key in the password for your email account.

Press Next.
Step 20 of 46

Press Next.

Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.
Step 21 of 46

Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

Press the name of the email account you've just set up.
Step 22 of 46

Press the name of the email account you've just set up.

Press Account Settings.
Step 23 of 46

Press Account Settings.

Press SMTP.
Step 24 of 46

Press SMTP.

Press the field below
Step 25 of 46

Press the field below "PRIMARY SERVER".

Press the indicator next to
Step 26 of 46

Press the indicator next to "Use SSL" to turn on the function.

It's recommended that you turn on encryption of outgoing email messages so that all email messages you send are encrypted and secured in the best possible way.
Press Authentication.
Step 27 of 46

Press Authentication.

Press Password.
Step 28 of 46

Press Password.

Press arrow left.
Step 29 of 46

Press arrow left.

Press Server Port and key in 587.
587
Step 30 of 46

Press Server Port and key in 587.

If you're having problems sending email messages, try keying in 465 instead or ask your email provider for the correct outgoing port.
Press Done.
Step 31 of 46

Press Done.

Press arrow left.
Step 32 of 46

Press arrow left.

Press Advanced.
Step 33 of 46

Press Advanced.

Press the indicator next to
Step 34 of 46

Press the indicator next to "Use SSL" to turn on the function.

It's recommended that you turn on encryption of incoming email messages so that all email messages you receive are encrypted and secured in the best possible way.
Press Authentication.
Step 35 of 46

Press Authentication.

Press Password.
Step 36 of 46

Press Password.

Press arrow left.
Step 37 of 46

Press arrow left.

Press Server Port and key in 993.
993
Step 38 of 46

Press Server Port and key in 993.

Press arrow left.
Step 39 of 46

Press arrow left.

Press Done.
Step 40 of 46

Press Done.

Press arrow left.
Step 41 of 46

Press arrow left.

Press Fetch New Data.
Step 42 of 46

Press Fetch New Data.

Press the indicator next to
Step 43 of 46

Press the indicator next to "Push" to turn the function on or off.

If you turn off the function, press the required setting.
Step 44 of 46

If you turn off the function, press the required setting.

Press the required email account and follow the instructions on the screen to select settings for the specific account.
Step 45 of 46

Press the required email account and follow the instructions on the screen to select settings for the specific account.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 46 of 46

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Get information on...

Or choose...

Show more