iPhone 14 Pro
Search for a guide or problem below or select a topic.
I can't send and receive email messages
Solution 2 of 2: Your phone hasn't been correctly set up for IMAP email
You can set up your phone to send and receive email messages from your email accounts. Using IMAP, your email messages are kept on the server and are synchronised between all of your devices. You're then able to access your email messages from other devices. To set up your phone for IMAP email, you need to set up your phone for internet.
Press Settings.
Press Apps.
Press Mail.
Press Mail Accounts.
Press Add Account.
Press Other.
Press Add Mail Account.
Press Name and key in the required sender name.
Press Email and key in your email address.
Press Password and key in the password for your email account.
Press Description and key in the required name.
Press Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press IMAP.
Press Host Name and key in the name of your email provider's incoming server.
Press Username and key in the username for your email account.
Press Host Name and key in the name of your email provider's outgoing server.
Press Username and key in the username for your email account.
Press Password and key in the password for your email account.
Press Next.
Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.
Press the name of the email account you've just set up.
Press Account Settings.
Press SMTP.
Press the field below "PRIMARY SERVER".
Press the indicator next to "Use SSL" to turn on the function.
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 587.
Press Done.
Press arrow left.
Press Advanced.
Press the indicator next to "Use SSL" to turn on the function.
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 993.
Press arrow left.
Press Done.
Press arrow left.
Press Fetch New Data.
Press the indicator next to "Push" to turn the function on or off.
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.