It's not possible to send and receive email messages
Solution 2 of 2: Your phone hasn't been correctly set up for IMAP email
You can set up your phone to send and receive email messages from your email accounts. To set up your phone for IMAP email, you need to set up your phone for internet.
Step 1 of 33
Slide two fingers downwards starting from the top of the screen.
Step 2 of 33
Press the settings icon.
Step 3 of 33
Press Passwords and accounts.
Step 4 of 33
Press Add account.
Step 5 of 33
Press Personal (IMAP).
Step 6 of 33
Press the field below "Enter your email address" and key in your email address.
Step 7 of 33
Press NEXT.
Step 8 of 33
Press the field below "Password" and key in the password for your email account.
Step 9 of 33
Press NEXT.
Step 10 of 33
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Step 11 of 33
Press the field below "Username" and key in the username for your email account.
Step 12 of 33
Press the field below "Server" and key in the name of your email provider's incoming server.
993
993
Step 13 of 33
Press the field below "Port" and key in 993.
Step 14 of 33
Press the drop down list below "Security type".
Step 15 of 33
Press SSL/TLS.
Step 16 of 33
Press NEXT.
Step 17 of 33
Press the indicator next to "Require sign-in" to turn on the function.
Step 18 of 33
Press the field below "Username" and key in the username of your email provider's outgoing server.
Step 19 of 33
Press the field below "Password" and key in the password of your email provider's outgoing server.
Step 20 of 33
Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
587
587
Step 21 of 33
Press the field below "Port" and key in 587.
Step 22 of 33
Press the drop down list below "Security type".
Step 23 of 33
Press SSL/TLS.
Step 24 of 33
Press NEXT.
Step 25 of 33
Press the drop down list below "Sync frequency:".
Step 26 of 33
Press the required setting.
Step 27 of 33
Press the field next to "Notify me when emails arrive" to turn the function on or off.
Step 28 of 33
Press the field next to "Sync email for this account" to turn on the function.
Step 29 of 33
Press NEXT.
Step 30 of 33
Press the field below "Account name (optional)" and key in the required name.
Step 31 of 33
Press the field below "Your name" and key in the required sender name.
Step 32 of 33
Press NEXT.
Step 33 of 33
Slide your finger upwards starting from the bottom of the screen to return to the home screen.