OnePlus 7 Pro 5G

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It's not possible to send and receive email messages

Solution 3 of 4: Your phone hasn't been correctly set up for IMAP email

You can set up your phone to send and receive email messages from your email accounts. To set up your phone for IMAP email, you need to set up your phone for internet.

Slide two fingers downwards starting from the top of the screen.
Step 1 of 33

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.
Step 2 of 33

Press the settings icon.

Press Accounts.
Step 3 of 33

Press Accounts.

Press Add account.
Step 4 of 33

Press Add account.

Press Personal (IMAP).
Step 5 of 33

Press Personal (IMAP).

Press the field below
Step 6 of 33

Press the field below "Enter your email address" and key in your email address.

Press NEXT.
Step 7 of 33

Press NEXT.

Press the field below
Step 8 of 33

Press the field below "Password" and key in the password for your email account.

Press NEXT.
Step 9 of 33

Press NEXT.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Step 10 of 33

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Press the field below
Step 11 of 33

Press the field below "Username" and key in the username for your email account.

Press the field below
Step 12 of 33

Press the field below "Server" and key in the name of your email provider's incoming server.

Press the field below
143
Step 13 of 33

Press the field below "Port" and key in 143.

Press the drop down list next to
Step 14 of 33

Press the drop down list next to "Security type".

Press None to turn off the function.
Step 15 of 33

Press None to turn off the function.

Press NEXT.
Step 16 of 33

Press NEXT.

Press the indicator next to
Step 17 of 33

Press the indicator next to "Require sign-in" to turn on the function.

Press the field below
Step 18 of 33

Press the field below "Username" and key in the username of your email provider's outgoing server.

Press the field below
Step 19 of 33

Press the field below "Password" and key in the password of your email provider's outgoing server.

Press the field below
Step 20 of 33

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Press the field below
25
Step 21 of 33

Press the field below "Port" and key in 25.

Press the drop down list below
Step 22 of 33

Press the drop down list below "Security type".

Press None to turn off the function.
Step 23 of 33

Press None to turn off the function.

Press NEXT.
Step 24 of 33

Press NEXT.

Press the drop down list below
Step 25 of 33

Press the drop down list below "Sync frequency:".

Press the required setting.
Step 26 of 33

Press the required setting.

Press the field next to
Step 27 of 33

Press the field next to "Notify me when emails arrive" to turn the function on or off.

Press the field next to
Step 28 of 33

Press the field next to "Sync email for this account" to turn on the function.

Press NEXT.
Step 29 of 33

Press NEXT.

Press the field below
Step 30 of 33

Press the field below "Account name (optional)" and key in the required name.

Press the field below
Step 31 of 33

Press the field below "Your name" and key in the required sender name.

Press NEXT.
Step 32 of 33

Press NEXT.

Press the Home key to return to the home screen.
Step 33 of 33

Press the Home key to return to the home screen.

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