Solution 4 of 4: The laptop touchpad driver hasn't been updated
To ensure the built-in hardware and connected devices, such as sound card and mouse, are working optimally, it's recommended to update the drivers regularly.
Step 1 of 6
Click the Windows icon.
Step 2 of 6
Click Settings.
Step 3 of 6
Click Windows Update.
Step 4 of 6
Click Advanced options.
Step 5 of 6
Click Optional updates. If a new update is available, it's displayed. Follow the instructions on the screen to update the laptop software.
Step 6 of 6
Click the close icon to return to the home screen.