Samsung Galaxy Chromebook Go
The laptop keyboard isn't working
Solution 1 of 1: Your laptop's software hasn't been updated to the latest version
It's recommended that you update your laptop with the newest software, as the manufacturer continuously corrects errors. It's a good idea to back up the memory first.
Click the menu field.
Click the settings icon.
Click About Chrome OS.
Click Check for updates. If a new software version is available, it's displayed. Follow the instructions on the screen to update the laptop software.