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Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
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Sony Bravia Theatre Bar 8
Sony HT-A3000 Soundbar
Sony HT-B600 Soundbar with Wireless Subwoofer
Sony HT-S2000 Soundbar
Sony HT-S40R Soundbar with Subwoofer and Wireless Rear Speakers
Sony SRS-ULT30 Wireless Speaker
Sony SRS-ULT50 Wireless Speaker
Sony SRS-ULT900 Wireless Speaker
Sony SRS-XB100
Sony ULT Field 1 Wireless Portable Speaker
Sony WF-1000XM5
Sony WF-C510 Earphones
Sony WFG700NB.CE7 Inzone Buds
Sony WFL910V.CE7 LinkBuds Open
Sony WFLS910NG.CE7 LinkBuds Fit
Sony WH-1000XM4 Wireless Headphones
Sony WH-1000XM5 Wireless Headphones
Sony WH-1000XM6 Wireless Headphones
Sony WH-CH520 Wireless Headphones
Sony WH-CH720
Sony WH-ULT900N Wireless Headphones
Sony PlayStation 5 Disc Drive
Sony WF-C700N Wireless In-Ear Earphones
Sony WF-C710N Wireless Earphones
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