Your phone doesn't turn on correctly

Before you can turn on your phone, you need to insert your SIM and battery into your phone.

Step 1 of 5

Press and hold On/Off until your phone is turned on.

1111

Step 2 of 5

If you're asked to key in your PIN, do so and press arrow right. The default PIN is 1111.

Step 3 of 5

Press and hold On/Off.

Step 4 of 5

Press Power.

Step 5 of 5

Press Power off.

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Sony Xperia 5 ii