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Product support

Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
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  • Smart Speakers
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Vacuum Cleaners
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  • Icon brand Eufy Eufy
  • Icon brand Fujifilm Fujifilm
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  • Icon brand Razer Razer
  • Icon brand Ring Ring
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  • Icon brand Wiz Wiz
Icon brand EE EE
Icon brand Tapo Tapo
Icon brand Apple Apple
Icon brand Samsung Samsung
Icon brand Google Google
Icon brand Sony Sony
Icon brand Amazon Amazon
Icon brand Arlo Arlo
Icon brand Bang and Olufsen Bang and Olufsen
Icon brand Blink Blink
Icon brand Eufy Eufy
Icon brand Fujifilm Fujifilm
Icon brand Garmin Garmin
Icon brand Nintendo Nintendo
Icon brand Philips Philips
Icon brand Razer Razer
Icon brand Ring Ring
Icon brand TP-Link TP-Link
Icon brand Wiz Wiz
Tapo C100 Home Security Wi-Fi Camera
Tapo C200 Home Security Wi-Fi Camera
Tapo C310 Outdoor Security Wi-Fi Camera
Tapo C420S2 Smart Wire-Free Security Camera
Tapo C500 Outdoor Security Wi-Fi Camera
Tapo C510W Outdoor Security Wi-Fi Camera
Tapo L510B Smart Light Bulb
Tapo L510E Smart Light Bulb
Tapo L530B Smart Wi-Fi Light Bulb
Tapo L530E Smart Wi-Fi Light Bulb
Tapo L610 GU10 Smart Light Bulb
Tapo L630 GU10 Smart Light Bulb
Tapo L920-5 Multicolour Smart Wi-Fi Light Strip
Tapo L930-10 Multicolour Smart Wi-Fi Light Strip
Tapo L930-5 Multicolour Smart Wi-Fi Light Strip
Tapo P100 Mini Smart Plug
Tapo P110 Mini Smart Plug
Tapo RV30 Plus
Tapo S210 Smart Light Switch
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