Product support
Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
- You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
- You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
- You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
- The model number should be displayed under the Model Name heading
- You may also be able to find your model number in the user manual your tablet came with
For anything else:
- The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
- If you can’t find the model number on your product, check the packaging it came in or the user manual
- You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
-
EE
-
Apple
-
Samsung
-
Google
-
OPPO
-
Motorola
-
Huawei
-
HONOR
-
Sony
-
TCL
-
FAIRPHONE
-
Doro
-
Alcatel
-
OnePlus
-
Microsoft
-
Acer
-
AlphaSync
-
Amazon
-
AOC
-
Arlo
-
ASUS
-
Backbone
-
Bang and Olufsen
-
Beats
-
Blink
-
Bose
-
Brother
-
Canon
-
Chillblast
-
CyberPowerPC
-
Epson
-
Eufy
-
FitBit
-
Fujifilm
-
Garmin
-
Hisense
-
Hori
-
HP
-
HTC
-
JBL
-
JLab
-
Lenovo
-
LG
-
Logitech
-
Medion
-
Meta
-
MSI
-
Nebula
-
Nintendo
-
Nothing
-
Optoma
-
Pebble
-
Philips
-
Pioneer
-
Razer
-
Ring
-
Seagate
-
Shokz
-
Skullcandy
-
Snakebyte
-
Sonos
-
Stealth
-
Stormforce
-
Tapo
-
Toshiba
-
TP-Link
-
Venom
-
Wiz
-
Xplora
-
XREAL
iPhone 16
iPhone 15 Pro
iPhone 16 Pro
iPhone 17 Pro
iPhone 12
iPhone 17e
iPhone 16e
iPhone 13 Pro
iPhone 14 Pro Max
iPhone 15 Pro Max
Apple Watch Series 10
iPhone 12 Pro Max
iPhone 14 Plus
iPhone XR
iPhone 13 Pro Max
iPhone 14 Pro
iPhone SE (2020)
iPhone Air
iPhone 16 Plus
iPad (11th Generation)
Apple Watch Ultra 2
iPhone Xs
iPhone 11 Pro Max
iPhone 12 Pro
iPad Pro 11" (2024)
iPhone 11 Pro
iPhone SE 5G
Apple Watch Series 8
iPhone 15 Plus
iPhone 12 mini
iPhone 13 mini
iPhone Xs Max
Apple Watch Series 9
iPad (10th Gen)
Apple Watch SE (2022)
iPad Air 13” (2025)
iPad (8th Generation)
iPad Pro 12.9" (6th Gen)
iPad (9th Generation)
iPad Pro 11
iPad Air 11” (2025)
iPad Pro 13"
iPad Air 11" (2024)
Apple Watch Ultra
iPad Pro 11" (4th Gen)
iPad Air 5G
iPad Pro 12.9 (2021)
iPad Air 13”
iPad Pro 12.9 (2020)
iPad Pro 11 (2021)
iPad mini (2021)
iPad Air (2019)
iPad Air (2020)
iPad Pro 12.9 (2018)
2017 MacBook Air 13-inch
2019 MacBook Air 13.3-inch
2020 MacBook Air 13.3-inch
2021 MacBook Pro 14-inch
2021 MacBook Pro 16-inch
2022 MacBook Air 13.6-inch
2022 MacBook Pro 13-inch
2023 AirPods Pro 2nd generation
2023 MacBook Air 15.3-inch
2023 MacBook Pro 14-inch M2 range
2023 MacBook Pro 14-inch M3 range
2023 MacBook Pro 16-inch M2 range
2023 MacBook Pro 16-inch M3 range
2024 MacBook Air 13-inch M3 chip
2024 MacBook Air 15-inch M3 chip
2025 MacBook Air 13-inch M4 chip
2025 MacBook Air 15-inch M4 chip
AirPods 3rd generation
AirPods 4
AirPods 4 with Active Noise Cancellation
AirPods Max
AirPods Pro 3
AirPods with Charging Case 2nd Generation
AirTag
computing
Earpods with Lightning connector
EarPods with USB-C connector
HomePod mini
MacBook 12-inch 2017
MacBook Pro 13-inch 2016 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2016 Two Thunderbolt 3 ports
MacBook Pro 13-inch 2017 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2017 Two Thunderbolt 3 ports
MacBook Pro 13-inch 2018 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2019 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2019 Two Thunderbolt 3 ports
MacBook Pro 15-inch 2016
MacBook Pro 15-inch 2017
MacBook Pro 15-inch 2018
MacBook Pro 15-inch 2019
MacBook Pro 16-inch 2019
MacBook Pro 2020
MacBook Pro 2020 M1 chip
MacBook Pro Retina 13-inch Early 2015
MacBook Pro Retina 15-inch Mid 2015
Smart Keyboard for iPad iPad Pro 10.5-inch and iPad Air 10.5-inch
USB-C to Lightning Cable 2m
2017 MacBook Air 13-inch
2019 MacBook Air 13.3-inch
2020 MacBook Air 13.3-inch
2021 MacBook Pro 14-inch
2021 MacBook Pro 16-inch
2022 MacBook Air 13.6-inch
2022 MacBook Pro 13-inch
2023 MacBook Air 15.3-inch
2023 MacBook Pro 14-inch M2 range
2023 MacBook Pro 14-inch M3 range
2023 MacBook Pro 16-inch M2 range
2023 MacBook Pro 16-inch M3 range
2024 MacBook Air 13-inch M3 chip
2024 MacBook Air 15-inch M3 chip
2025 MacBook Air 13-inch M4 chip
2025 MacBook Air 15-inch M4 chip
MacBook 12-inch 2017
MacBook Pro 13-inch 2016 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2016 Two Thunderbolt 3 ports
MacBook Pro 13-inch 2017 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2017 Two Thunderbolt 3 ports
MacBook Pro 13-inch 2018 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2019 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2019 Two Thunderbolt 3 ports
MacBook Pro 15-inch 2016
MacBook Pro 15-inch 2017
MacBook Pro 15-inch 2018
MacBook Pro 15-inch 2019
MacBook Pro 16-inch 2019
MacBook Pro 2020
MacBook Pro 2020 M1 chip
MacBook Pro Retina 13-inch Early 2015
MacBook Pro Retina 15-inch Mid 2015
2025 MacBook Pro 14-inch M5 chip
AirTag 2
computing
MacBook Air 2020 M1 chip
Need more help?
If you're looking for general support, please visit our Help Centre