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How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
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Icon brand Apple Apple
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2017 MacBook Air 13-inch
2019 MacBook Air 13.3-inch
2020 MacBook Air 13.3-inch
2021 MacBook Pro 14-inch
2021 MacBook Pro 16-inch
2022 MacBook Air 13.6-inch
2022 MacBook Pro 13-inch
2023 MacBook Air 15.3-inch
2023 MacBook Pro 14-inch M2 range
2023 MacBook Pro 14-inch M3 range
2023 MacBook Pro 16-inch M2 range
2023 MacBook Pro 16-inch M3 range
2024 MacBook Air 13-inch M3 chip
2024 MacBook Air 15-inch M3 chip
2025 MacBook Air 13-inch M4 chip
2025 MacBook Air 15-inch M4 chip
MacBook 12-inch 2017
MacBook Pro 13-inch 2016 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2016 Two Thunderbolt 3 ports
MacBook Pro 13-inch 2017 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2017 Two Thunderbolt 3 ports
MacBook Pro 13-inch 2018 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2019 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2019 Two Thunderbolt 3 ports
MacBook Pro 15-inch 2016
MacBook Pro 15-inch 2017
MacBook Pro 15-inch 2018
MacBook Pro 15-inch 2019
MacBook Pro 16-inch 2019
MacBook Pro 2020
MacBook Pro 2020 M1 chip
MacBook Pro Retina 13-inch Early 2015
MacBook Pro Retina 15-inch Mid 2015
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