Your phone hasn't been correctly set up for IMAP email | EE

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Getting started

Basic functions

Calls, contacts, messaging

I can't send and receive email messages

Solution 2 of 2: Your phone hasn't been correctly set up for IMAP email

You can set up your phone to send and receive email messages from your email accounts. Using IMAP, your email messages are kept on the server and are synchronised between all of your devices. You're then able to access your email messages from other devices. To set up your phone for IMAP email, you need to set up your phone for internet.

Press Settings.

Press Settings.

Step 1 of 45

Press Settings.

Press Mail.

Step 2 of 45

Press Mail.

Press Accounts.

Press Accounts.

Step 3 of 45

Press Accounts.

Press Add Account.

Press Add Account.

Step 4 of 45

Press Add Account.

Press Other.

Step 5 of 45

Press Other.

Press Add Mail Account.

Press Add Mail Account.

Step 6 of 45

Press Add Mail Account.

Press Name and key in the required sender name.

Press Name and key in the required sender name.

Step 7 of 45

Press Name and key in the required sender name.

Press Email and key in your email address.

Press Email and key in your email address.

Step 8 of 45

Press Email and key in your email address.

Press Password and key in the password for your email account.

Press Password and key in the password for your email account.

Step 9 of 45

Press Password and key in the password for your email account.

Press Description and key in the required name.

Press Description and key in the required name.

Step 10 of 45

Press Description and key in the required name.

Press Next.

Step 11 of 45

Press Next.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 12 of 45

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Press IMAP.

Step 13 of 45

Press IMAP.

Press Host Name and key in the name of your email provider's incoming server.

Press Host Name and key in the name of your email provider's incoming server.

Step 14 of 45

Press Host Name and key in the name of your email provider's incoming server.

Press Username and key in the username for your email account.

Press Username and key in the username for your email account.

Step 15 of 45

Press Username and key in the username for your email account.

Press Host Name and key in the name of your email provider's outgoing server.

Press Host Name and key in the name of your email provider's outgoing server.

Step 16 of 45

Press Host Name and key in the name of your email provider's outgoing server.

Press Username and key in the username for your email account.

Press Username and key in the username for your email account.

Step 17 of 45

Press Username and key in the username for your email account.

Press Password and key in the password for your email account.

Press Password and key in the password for your email account.

Step 18 of 45

Press Password and key in the password for your email account.

Press Next.

Step 19 of 45

Press Next.

Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

Step 20 of 45

Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

Press the name of the email account you've just set up.

Press the name of the email account you've just set up.

Step 21 of 45

Press the name of the email account you've just set up.

Press Account.

Step 22 of 45

Press Account.

Press SMTP.

Step 23 of 45

Press SMTP.

Press the field below

Press the field below

Step 24 of 45

Press the field below "PRIMARY SERVER".

Press the indicator next to

Press the indicator next to

Step 25 of 45

Press the indicator next to "Use SSL" to turn on the function.

Press Authentication.

Press Authentication.

Step 26 of 45

Press Authentication.

Press Password.

Press Password.

Step 27 of 45

Press Password.

Press arrow left.

Press arrow left.

Step 28 of 45

Press arrow left.

Press Server Port and key in 587.

587

Press Server Port and key in 587.

587

Step 29 of 45

Press Server Port and key in 587.

Press Done.

Step 30 of 45

Press Done.

Press arrow left.

Press arrow left.

Step 31 of 45

Press arrow left.

Press Advanced.

Press Advanced.

Step 32 of 45

Press Advanced.

Press the indicator next to

Press the indicator next to

Step 33 of 45

Press the indicator next to "Use SSL" to turn on the function.

Press Authentication.

Press Authentication.

Step 34 of 45

Press Authentication.

Press Password.

Press Password.

Step 35 of 45

Press Password.

Press arrow left.

Press arrow left.

Step 36 of 45

Press arrow left.

Press Server Port and key in 993.

993

Press Server Port and key in 993.

993

Step 37 of 45

Press Server Port and key in 993.

Press arrow left.

Press arrow left.

Step 38 of 45

Press arrow left.

Press Done.

Step 39 of 45

Press Done.

Press arrow left.

Press arrow left.

Step 40 of 45

Press arrow left.

Press Fetch New Data.

Press Fetch New Data.

Step 41 of 45

Press Fetch New Data.

Press the indicator next to

Press the indicator next to

Step 42 of 45

Press the indicator next to "Push" to turn the function on or off.

If you turn off the function, press the required setting.

If you turn off the function, press the required setting.

Step 43 of 45

If you turn off the function, press the required setting.

Press the required email account and follow the instructions on the screen to select settings for the specific account.

Press the required email account and follow the instructions on the screen to select settings for the specific account.

Step 44 of 45

Press the required email account and follow the instructions on the screen to select settings for the specific account.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 45 of 45

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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