Your phone hasn't been correctly set up for IMAP email | EE

f-e4aa51aa-4d0b-4189-a806-d14b3785f22c

f-33ab9658-0a1c-486e-ac69-a40826e02586

f-2e8a5f5c-efd4-4d58-9cee-1880e63adac6

f-62396309-b78a-4577-ae99-606bbd40c6b3

f-790605c0-2f5e-4656-ab3c-e7d79621884a

f-4a5ce369-7ccc-455d-b470-39e010f4e168

f-4af20060-afcc-493e-9d94-742e0d31dc5a

f-9f6f4bcb-7502-4f7f-9b44-5ab164501f80

Getting started

Basic functions

Calls, contacts, messaging

I can't send and receive email messages

Solution 2 of 2: Your phone hasn't been correctly set up for IMAP email

You can set up your phone to send and receive email messages from your email accounts. Using IMAP, your email messages are kept on the server and are synchronised between all of your devices. You're then able to access your email messages from other devices. To set up your phone for IMAP email, you need to set up your phone for internet.

Press Settings.

Press Settings.

Step 1 of 46

Press Settings.

Press Apps.

Step 2 of 46

Press Apps.

Press Mail.

Step 3 of 46

Press Mail.

Press Mail Accounts.

Press Mail Accounts.

Step 4 of 46

Press Mail Accounts.

Press Add Account.

Press Add Account.

Step 5 of 46

Press Add Account.

Press Other.

Step 6 of 46

Press Other.

Press Add Mail Account.

Press Add Mail Account.

Step 7 of 46

Press Add Mail Account.

Press Name and key in the required sender name.

Press Name and key in the required sender name.

Step 8 of 46

Press Name and key in the required sender name.

Press Email and key in your email address.

Press Email and key in your email address.

Step 9 of 46

Press Email and key in your email address.

Press Password and key in the password for your email account.

Press Password and key in the password for your email account.

Step 10 of 46

Press Password and key in the password for your email account.

Press Description and key in the required name.

Press Description and key in the required name.

Step 11 of 46

Press Description and key in the required name.

Press Next.

Step 12 of 46

Press Next.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 13 of 46

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Press IMAP.

Step 14 of 46

Press IMAP.

Press Host Name and key in the name of your email provider's incoming server.

Press Host Name and key in the name of your email provider's incoming server.

Step 15 of 46

Press Host Name and key in the name of your email provider's incoming server.

Press Username and key in the username for your email account.

Press Username and key in the username for your email account.

Step 16 of 46

Press Username and key in the username for your email account.

Press Host Name and key in the name of your email provider's outgoing server.

Press Host Name and key in the name of your email provider's outgoing server.

Step 17 of 46

Press Host Name and key in the name of your email provider's outgoing server.

Press Username and key in the username for your email account.

Press Username and key in the username for your email account.

Step 18 of 46

Press Username and key in the username for your email account.

Press Password and key in the password for your email account.

Press Password and key in the password for your email account.

Step 19 of 46

Press Password and key in the password for your email account.

Press Next.

Step 20 of 46

Press Next.

Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

Step 21 of 46

Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

Press the name of the email account you've just set up.

Press the name of the email account you've just set up.

Step 22 of 46

Press the name of the email account you've just set up.

Press Account Settings.

Press Account Settings.

Step 23 of 46

Press Account Settings.

Press SMTP.

Step 24 of 46

Press SMTP.

Press the field below

Press the field below

Step 25 of 46

Press the field below "PRIMARY SERVER".

Press the indicator next to

Press the indicator next to

Step 26 of 46

Press the indicator next to "Use SSL" to turn on the function.

Press Authentication.

Press Authentication.

Step 27 of 46

Press Authentication.

Press Password.

Press Password.

Step 28 of 46

Press Password.

Press arrow left.

Press arrow left.

Step 29 of 46

Press arrow left.

Press Server Port and key in 587.

587

Press Server Port and key in 587.

587

Step 30 of 46

Press Server Port and key in 587.

Press Done.

Step 31 of 46

Press Done.

Press arrow left.

Press arrow left.

Step 32 of 46

Press arrow left.

Press Advanced.

Press Advanced.

Step 33 of 46

Press Advanced.

Press the indicator next to

Press the indicator next to

Step 34 of 46

Press the indicator next to "Use SSL" to turn on the function.

Press Authentication.

Press Authentication.

Step 35 of 46

Press Authentication.

Press Password.

Press Password.

Step 36 of 46

Press Password.

Press arrow left.

Press arrow left.

Step 37 of 46

Press arrow left.

Press Server Port and key in 993.

993

Press Server Port and key in 993.

993

Step 38 of 46

Press Server Port and key in 993.

Press arrow left.

Press arrow left.

Step 39 of 46

Press arrow left.

Press Done.

Step 40 of 46

Press Done.

Press arrow left.

Press arrow left.

Step 41 of 46

Press arrow left.

Press Fetch New Data.

Press Fetch New Data.

Step 42 of 46

Press Fetch New Data.

Press the indicator next to

Press the indicator next to

Step 43 of 46

Press the indicator next to "Push" to turn the function on or off.

If you turn off the function, press the required setting.

If you turn off the function, press the required setting.

Step 44 of 46

If you turn off the function, press the required setting.

Press the required email account and follow the instructions on the screen to select settings for the specific account.

Press the required email account and follow the instructions on the screen to select settings for the specific account.

Step 45 of 46

Press the required email account and follow the instructions on the screen to select settings for the specific account.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 46 of 46

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes No