Product support
Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
- You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
- You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
- You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
- The model number should be displayed under the Model Name heading
- You may also be able to find your model number in the user manual your tablet came with
For anything else:
- The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
- If you can’t find the model number on your product, check the packaging it came in or the user manual
- You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
Brother DCP-L2627DWE 3-in-1 A4 Mono Laser Printer
Brother DCP-L3520CDWE Three-in-One Colour Laser Printer
Brother HL-L2400DWE Wireless Mono Laser Printer
Brother HL-L3220CWE Wireless Colour Laser Printer
Brother MFC-J4540DWXL 4-in-1 Wireless Colour Inkjet Printer
Brother MFC-J5740DW Wireless All-In-One Printer
Brother MFC-J6940DW Wireless All-In-One Printer
Brother MFC-L3740CDWE Wireless All-in-One Colour Laser Printer and Fax Machine
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