Skip to main content Skip to search
We use cookies

Cookies from EE and our partners can help our site work better for you by remembering your settings, improving social media features and personalising offers. Choose the type of cookies you're happy for us to use (you can change them anytime), or just accept.

Learn more

Cookies help our website work better for you

Certain types of cookie are essential to use our site. You can choose to disable some types of cookie, but this may reduce the services we can offer you.

These cookies let you use essential features like secure areas, shopping baskets and online billing. They also collect information about how you use our website such as which pages you visit, and any errors you might experience.

They DO NOT gather any information about you that could be used for marketing or remember where you've been on the internet.

Cookies that help provide services and remember settings to improve your visit.

Keeping these switched on means we can improve the support we give you when you're using our site.

Cookies linked to services provided by us and our partners, such as 'Like' and 'Share' buttons. Our partners provide these services in return for recognising that you've visited our website.

Keeping these switched on means we can offer you all the services available on our site and tailor the offers we and our partners share with you.

More about cookies
shop.ee.co.uk
id.ee.co.uk
myaccount.ee.co.uk
myaccount.ee.co.uk/app
https://id.ee.co.uk/id/login
https://myaccount.ee.co.uk/login-dispatch?fa=logout
https://shop.ee.co.uk/authorize/log-out
https://shop.ee.co.uk/authorize/login
https://shop.ee.co.uk/authorize/log-out
https://shop.ee.co.uk/authorize/log-out
https://myaccount.ee.co.uk/login-dispatch
https://myaccount.ee.co.uk/login-dispatch?fa=logout
https://myaccount.ee.co.uk/login-dispatch?fa=logout
https://id.ee.co.uk/id/login
https://id.ee.co.uk/id/logout
https://id.ee.co.uk/id/logout
https://myaccount.ee.co.uk/login-dispatch
https://myaccount.ee.co.uk/app/logout
https://myaccount.ee.co.uk/app/logout
shop.ee.co.uk,myaccount.ee.co.uk,id.ee.co.uk,myaccount.ee.co.uk/app

CHOOSE WHICH TYPE OF BUSINESS YOU ARE:

Small business

I am a sole trader or business with up to 100 employees

SMALL BUSINESS

OR

Large business

I am a business with more than 100 employees

LARGE BUSINESS

Small business

I am a sole trader or business with up to 100 employees

OR

Large business

I am a business with more than 100 employees
  • Personal
  • Business
  • Store finder
  • Coverage checker
  • Contact us
  • Log in Register
    Login / Register
    Log out
EE Toggle menu
  • EE
  • My EE
    • Log in or Register My EE
      • Your Products
      • Your profile
      • My EE Mobile
      • My EE Broadband
      • Great extras
    • My EE Mobile My EE Mobile

      Got a phone, tablet or 4GEE WiFi device? Add it to My EE and manage everything in one place.

      Add a device

      • PAY MONTHLY
      • Bills & payments
      • Current usage
      • Your upgrade date
      • PAY AS YOU GO
      • Top up
      • FLEX PLANS
      • GET THE APP
    • My EE Broadband My EE Broadband

      Got home broadband? Add it to My EE and manage everything in one place.

      Add home broadband

      • Bills
      • Payments
      • Manage account
      • Upgrade broadband
  • Shop
    • See all shop
    • Phones
      • Pay monthly phones
      • iPhone
      • Samsung phones
      • Android phones
      • Choose by plan cost
      • Pay as you go phones
    • SIM only
    • Upgrades
    • Latest devices
      • Samsung Galaxy S9
      • Samsung Galaxy Note9
      • iPhone X
      • Apple Watch Series 3
      • HomePod
      • Coming soon
    • Latest deals
      • EE customer offers
      • Student offer
    • EE plans & packs
      • Move to pay monthly
      • Pay monthly phone plans
      • Pay monthly data plans
      • Move to EE pay as you go
      • Pay as you go phone packs
      • Flex plans
    • EE & Apple
      • iPhone buying guide
    • EE & Samsung
    • EE & Google
    • Tablets
      • iPad
      • Android
    • Roaming
    • Calling abroad from the UK
    • Broadband & TV
      • Home broadband
      • EE TV
      • Mobile broadband
    • Smart Home
    • Accessories
    • Add To Plan
  • Help
    • See all help
    • Getting started & Upgrading
      • Keeping your number
      • SIM set up
      • How to upgrade
      • Unlocking your device
      • WiFi Calling
    • Offers & Services
      • My EE App
      • Device Repair
    • Billing, Usage & Top Up
      • Understanding your bill
      • Paying your bill
      • Viewing your bill
      • Topping up
      • Tracking usage
    • Device Guides
    • Roaming & International
      • Roaming Charges
      • Calling abroad from the UK
    • Broadband and EE TV
    • Home Phone and 4GEE WiFi
    • Managing and using my account
      • Registering for My EE
    • Orders & Delivery
      • Tracking your order
      • Cancelling an order
    • Network & Coverage
      • Network Status Checker
    • Safety & Security
      • Lost or stolen device
      • Insurance
    • Contact Us
      • EE Community
      • Make a complaint
    • Terms & Conditions
  • Why EE
    • See all Why EE
    • 4G in more places
      • Coverage checker
      • Our coverage ambition
      • Best 4G phones
    • Great Extras
      • Pay Monthly Extras
      • Pay as you go perks
      • Apple Music
      • BT Sport app
    • 24/7 support
      • My EE
      • EE Community
    • News and stories
      • Features & articles
      • Customer experience performance
  • Log in Register Log out
  • Switch to Business
    • Personal
    • Small business I am a sole trader or business with up to 100 employees
    • Large business I am a business with more than 100 employees
  • Store finder
  • Coverage checker
  • Contact us
Log in Log out Basket
Search
Help Phones and devices Huawei P20

Huawei P20

Search for a guide or problem below or select a topic.

Huawei P20

Select help topic

Device home
Getting started
Basic functions
Calls, contacts, messaging
Connectivity
Specifications

Troubleshooting

It's not possible to receive messages on my voicemail
It's not possible to check my voicemail
It's not possible to send and receive text messages
It's not possible to send and receive picture messages
It's not possible to send and receive email messages
It's not possible to use Wi-Fi calling
It's not possible to make voice calls
It's not possible to receive voice calls

Call settings

Turning call waiting on or off
Turning your own caller identification on or off

Contacts

Creating contact
Copying contacts between your SIM and your phone
Calling a contact in your address book

Voicemail

Saving voicemail number
Diverting calls to voicemail
Cancelling all diverts

Call restrictions

Turning call barring on or off
Turning fixed dialling on or off

Text messaging

Setting up your phone for text messaging
Writing and sending text messages

Picture messaging

Setting up your phone for picture messaging
Writing and sending picture messages

Email messaging

Setting up your phone for POP3 email
Writing and sending email messages
Setting up your phone for IMAP email

Footer

OUR COMPANY

  • About Us
  • Business
  • Partnerships
  • EE Gender Pay Gap
  • Newsroom
  • Financials
  • Responsibility

USEFUL LINKS

  • EE Community
  • Insurance & Protection
  • Trade In
  • Staying safe online
  • Careers

Legal

  • Terms and conditions
  • Privacy
  • Cookie settings
  • Codes of practice
  • Accessibility
  • Modern Slavery Statement

How to find EE

  • Coverage Checker
  • Store finder
  • Delivery

EE on Twitter EE on Facebook EE on YouTube EE on LinkedIn

© 2018  EE Limited

Visit the Orange website (opens in a new tab/window) Visit the T-Mobile website (opens in a new tab/window) brought to you by EE

Close