Help
Device guides

Product support

Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
  • phones icon Smartphones
  • audio icon Audio
  • cameras icon Cameras
  • tablets icon Computing & tablets
  • gaming icon Gaming
  • smarthome icon Smart home & security
  • eetv icon EE TV products
  • broadband icon Home broadband
  • watches icon Watches & wearables
  • entertainment icon TV, home & entertainment
  • All
  • Tablets
  • Laptops
  • Monitors
  • PCs
  • Computing Accessories
  • Printers
All
Laptops
Tablets
Monitors
PCs
Computing Accessories
Printers
  • Icon brand Samsung Samsung
  • Icon brand Microsoft Microsoft
  • Icon brand Acer Acer
  • Icon brand ASUS ASUS
  • Icon brand Chillblast Chillblast
  • Icon brand HP HP
  • Show all
  • Icon brand Lenovo Lenovo
  • Icon brand MSI MSI
  • Icon brand Razer Razer
Icon brand Samsung Samsung
Icon brand Microsoft Microsoft
Icon brand Acer Acer
Icon brand ASUS ASUS
Icon brand Chillblast Chillblast
Icon brand HP HP
Icon brand Lenovo Lenovo
Icon brand MSI MSI
Icon brand Razer Razer
Samsung Galaxy Book
Microsoft Surface Go 3
Samsung Galaxy Chromebook Go
Samsung Galaxy Book3 Pro 360 5G
Samsung Galaxy Book Go
Samsung Galaxy Book2 Go 5G
Acer 2022 Aspire Vero 15.6-inch
Acer 2023 Nitro V 15 Gaming Laptop
Acer 2023 Swift Go 14 Touchscreen Laptop
Acer 2024 Swift Go 14-41-R2AU Laptop
Acer 2024 Triton PTX17-71 Gaming Laptop
Acer 311 Chromebook Spin Convertible Laptop
Acer 314 Chromebook Laptop
Acer 314 Chromebook Spin Convertible Laptop
Acer 314 Chromebook Touchscreen Laptop
Acer 514 Chromebook Plus Laptop
Acer 514 Chromebook Vero Laptop
Acer 515 Chromebook Plus Laptop
Acer 516 GE Chromebook Laptop
Acer 713 Chromebook Spin Convertible Laptop
Acer Aspire 1 14-inch Intel Celeron 64GB
Acer Aspire 3 15.6-inch A6 8GB RAM
Acer Aspire 3 Laptop
Acer Aspire 5 15.6-inch Laptop
Acer Aspire Go 14 AMD Laptop
Acer Aspire Go 15
Acer ES1-311 13.3-inch
Acer Nitro 5 Gaming Laptop
Acer Predator Helios 16 PH16-71 Gaming Notebook
Acer Predator Helios 18 Gaming Laptop
Acer Predator Helios 300 Gaming Laptop
Acer Predator Helios Neo 16PHN16-72 Gaming Notebook
Acer Predator Helios Neo 18 Gaming Laptop
Acer Swift 14 AI
Acer Swift Go 14-inch Intel Evo Platform Touchscreen Laptop - 13th Gen Intel Core i7-13700H
ASUS 2021 Chromebook CX1 CX1500 15.6-inch
ASUS 2022 TUF F15 Gaming Laptop
ASUS 2023 ROG Zephyrus G16 GU603 Gaming Laptop
ASUS 2023 TUF A15 Gaming Laptop
ASUS 2024 ROG Zephyrus G14 GA403 Gaming Laptop
ASUS 2024 ROG Zephyrus G16 GA605 Gaming Laptop
ASUS 2024 ROG Zephyrus G16 GU605 Gaming Laptop
ASUS 2024 TUF A14 Gaming Laptop
ASUS Chromebook CX1400 Laptop
ASUS ProArt PX13 Laptop
ASUS ROG Strix G16 G614 Gaming Laptop
ASUS ROG Strix G16 G615 Gaming Laptop
ASUS ROG Strix G17 G713 Gaming Laptop
ASUS ROG Strix G17 Gaming Laptop
ASUS ROG Strix SCAR 16 G635 Gaming Laptop
ASUS ROG Strix Scar 18 G834 Gaming Laptop
ASUS ROG Strix SCAR 18 G835 Gaming Laptop
ASUS TUF A15 FA507UI Gaming Laptop
ASUS Vivobook 14 M3407HA-LY008W Laptop
ASUS Vivobook 14 M3407HA-LY014W Laptop
ASUS Vivobook 14 M415UA-IS59
ASUS Vivobook 14 X1407QA Laptop
ASUS VivoBook 15 M1502 Laptop
ASUS Vivobook 15 X1500 Laptop
ASUS Vivobook 15 X1500EA-BQ2502W Laptop
ASUS Vivobook 15 X1504VA Laptop
ASUS VivoBook 15 X1504ZA Laptop
ASUS Vivobook 15X OLED M1503
ASUS Vivobook 16 M1605YA
ASUS Vivobook 16 X1605ZA
ASUS Vivobook Go 14 E410KA
ASUS Vivobook Go 15 E1504FA Laptop
ASUS VivoBook Pro 15 Laptop
ASUS Vivobook Pro 15 OLED N6506
ASUS Vivobook S 15 Laptop
ASUS VivoBook S 15 M5506
ASUS ZenBook 14 Laptop
ASUS Zenbook 14 UM3406 Laptop
ASUS Zenbook 14 UX3405CA Laptop
ASUS Zenbook Duo 14 Laptop
ASUS ZenBook Flip 13 UX363 Laptop
ASUS Zenbook S 16 UM5606WA
HP 14s-dq0034na Laptop
HP 14s-dq5009na Laptop
HP 14s-dq5013na Laptop
HP 15a-nb0004na Chromebook
HP 15s-fq5021na Laptop
HP 15s-fq5030na Laptop
HP 2024 Omen Transcend 14-fb0010na
HP 2024 Victus 15-fa1004na Gaming Laptop
HP 2024 Victus 15-fb0002na Gaming Laptop
HP Dragonfly G4 13.5-inch Laptop
HP Elite x360 1040 G11 Laptop
HP EliteBook 640 G11 Laptop
HP EliteBook 840 G9 i7 Laptop
HP EliteBook 865 G10 Ryzen 7 Laptop
HP Envy 16-ac0010na Laptop
HP Envy Ultra 7 17-da0001na
HP Envy x360 15-fe0012na
HP OMEN 16-xd0001na Gaming Laptop
HP OMEN 17-ck2095cl Gaming Laptop
HP OMEN MAX 16-ah0007na Gaming Laptop
HP Omen Transcend 16-u0004na
HP Omnibook X 14-fe0000na Laptop
HP Pavilion 15-eg2025na Laptop
HP Pavilion 15-eg3009na Laptop
HP Pavilion 16-af0004na Laptop
HP Pavilion Plus 14-ew1001na Laptop
HP Spectre x360 14-eu0006na Convertible Laptop
HP Stream 14s-dq0034na 14-inch
HP Victus 15-fa1007na Gaming Laptop
HP ZBook Firefly G10 14-inch
HP ZBook Power G10 i7 2000 Ada
HP ZBook Studio G10
Lenovo Flex 3 Chromebook Laptop
Lenovo IdeaPad 1 15IGL7
Lenovo IdeaPad 3 15ITL6
Lenovo IdeaPad 3 Chromebook Laptop
Lenovo IdeaPad 5 Chromebook
Lenovo IdeaPad Duet 3
Lenovo IdeaPad Duet 5 2 in 1 Chromebook Laptop
Lenovo IdeaPad Flex 5i 14-inch Gen 8
Lenovo IdeaPad Pro 5i Laptop
Lenovo IdeaPad S300 i5-3317U
Lenovo IdeaPad Slim 3 15IAN8 Laptop
Lenovo IdeaPad Slim 3 i3 Chromebook Laptop
Lenovo IdeaPad Slim 5 14IRL8
Lenovo IdeaPad Slim 5 16-inch Laptop
Lenovo IdeaPad Slim 5X Gen 9
Lenovo Legion 5i 14650HX Gaming Laptop
Lenovo Legion Pro 7i 16IAX10H Gaming Laptop
Lenovo LEGION Pro 7i 16-inch Gaming Laptop
Lenovo Legion Slim 5 Gaming Laptop
Lenovo LOQ 13420H Gaming Laptop
Lenovo LOQ 15IAX9
Lenovo LOQ 15IRH8 Gaming Laptop
Lenovo Yoga 7i 2-in-1 14-inch Laptop
Lenovo Yoga 9 Pro Laptop
Lenovo Yoga Book 9i 2-in-1 Laptop
Lenovo Yoga Pro 7i 14-inch Laptop
Lenovo Yoga Pro 9i 16-inch Laptop
Lenovo Yoga Slim 6i 14-inch Laptop
Microsoft 2024 Surface Laptop
Microsoft Surface Laptop
Microsoft Surface Laptop 5
Microsoft Surface Laptop C12
Microsoft Surface Laptop Go 2
Microsoft Surface Laptop Go 3
Microsoft Surface Studio Laptop
MSI Stealth 17 Studio A13VF Laptop
Razer 2023 Blade 15 Gaming Laptop
Razer Blade 14 Gaming Laptop
Razer Blade 15 Gaming Laptop
Razer Blade 16 Gaming Laptop
Razer Blade 18 Gaming Laptop
Samsung Galaxy Book3
Samsung Galaxy Book4
Samsung Galaxy Book4 360
Samsung Galaxy Book4 Edge
Samsung Galaxy Book4 Pro
Samsung Galaxy Book4 Pro 360
Samsung Galaxy Book4 Ultra
Samsung Galaxy Book5 360
Samsung Galaxy Book5 Pro 360
Chillblast Phantom 16-inch Laptop
Show all products
Need more help?
If you're looking for general support, please visit our Help Centre
Visit Our Help Centre

Get information on...

Or choose...

Show more