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Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
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Icon brand Apple Apple
Icon brand Samsung Samsung
Icon brand Google Google
Icon brand Huawei Huawei
Icon brand Doro Doro
Icon brand Sony Sony
Icon brand Microsoft Microsoft
Icon brand Acer Acer
Icon brand Arlo Arlo
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Icon brand MSI MSI
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Icon brand Philips Philips
Icon brand Razer Razer
Samsung Galaxy Tab A9
iPad Pro 11" (2024)
iPad (11th Generation)
iPad (9th Generation)
iPad (10th Gen)
iPad Air 11” (2025)
iPad Air 13” (2025)
iPad (8th Generation)
iPad Pro 11
iPad Air 11" (2024)
iPad Pro 12.9" (6th Gen)
iPad Pro 11" (4th Gen)
iPad mini (2021)
iPad Air 13”
iPad Air (2019)
iPad Pro 13"
iPad Air 5G
iPad Pro 11 (2021)
iPad Pro 12.9 (2018)
iPad Air (2020)
iPad Pro 12.9 (2021)
iPad Pro 12.9 (2020)
Samsung Galaxy Book
Samsung Galaxy Tab S10 FE 5G
Samsung Galaxy Tab S8
Samsung Galaxy Tab S9 Ultra
Huawei MediaPad T5
Samsung Galaxy Chromebook Go
Microsoft Surface Go 3
Samsung Galaxy Tab A8
Samsung Galaxy Book3 Pro 360 5G
Samsung Galaxy Tab S9
Samsung Galaxy Tab S10+
Samsung Galaxy Book Go
Samsung Galaxy Tab S10 Ultra
Samsung Galaxy Book2 Go 5G
Samsung Galaxy Tab S9 FE 5G
Samsung Galaxy Tab S9+
Acer 2022 Aspire Vero 15.6-inch
Acer 2023 Nitro V 15 Gaming Laptop
Acer 2023 Swift Go 14 Touchscreen Laptop
Acer 2024 31.5-inch Nitro XV2 Gaming Monitor
Acer 2024 34-inch Nitro EI Curved Gaming Monitor
Acer 2024 PO3-650 Gaming PC
Acer 2024 Swift Go 14-41-R2AU Laptop
Acer 2024 Triton PTX17-71 Gaming Laptop
Acer 311 Chromebook Spin Convertible Laptop
Acer 314 Chromebook Laptop
Acer 314 Chromebook Spin Convertible Laptop
Acer 314 Chromebook Touchscreen Laptop
Acer 514 Chromebook Plus Laptop
Acer 514 Chromebook Vero Laptop
Acer 515 Chromebook Plus Laptop
Acer 516 GE Chromebook Laptop
Acer 713 Chromebook Spin Convertible Laptop
Acer Aspire 1 14-inch Intel Celeron 64GB
Acer Aspire 3 15.6-inch A6 8GB RAM
Acer Aspire 3 Laptop
Acer Aspire 5 15.6-inch Laptop
Acer Aspire C24 range
Acer Aspire C27-1800 All-in-One Desktop PC
Acer Aspire Go 14 AMD Laptop
Acer Aspire Go 15
Acer ES1-311 13.3-inch
Acer N50-650 Gaming PC
Acer Nitro 24-inch Class FHD Gaming Monitor
Acer Nitro 27-inch VG2 Series Gaming Monitor
Acer Nitro 5 Gaming Laptop
Acer PO3-650 Gaming PC
Acer Predator Helios 16 PH16-71 Gaming Notebook
Acer Predator Helios 18 Gaming Laptop
Acer Predator Helios 300 Gaming Laptop
Acer Predator Helios Neo 16PHN16-72 Gaming Notebook
Acer Predator Helios Neo 18 Gaming Laptop
Acer Swift 14 AI
Acer Swift Go 14-inch Intel Evo Platform Touchscreen Laptop - 13th Gen Intel Core i7-13700H
2017 MacBook Air 13-inch
2019 MacBook Air 13.3-inch
2020 MacBook Air 13.3-inch
2021 MacBook Pro 14-inch
2021 MacBook Pro 16-inch
2022 MacBook Air 13.6-inch
2022 MacBook Pro 13-inch
2023 MacBook Air 15.3-inch
2023 MacBook Pro 14-inch M2 range
2023 MacBook Pro 14-inch M3 range
2023 MacBook Pro 16-inch M2 range
2023 MacBook Pro 16-inch M3 range
2024 MacBook Air 13-inch M3 chip
2024 MacBook Air 15-inch M3 chip
2025 MacBook Air 13-inch M4 chip
2025 MacBook Air 15-inch M4 chip
computing
MacBook 12-inch 2017
MacBook Pro 13-inch 2016 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2016 Two Thunderbolt 3 ports
MacBook Pro 13-inch 2017 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2017 Two Thunderbolt 3 ports
MacBook Pro 13-inch 2018 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2019 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2019 Two Thunderbolt 3 ports
MacBook Pro 15-inch 2016
MacBook Pro 15-inch 2017
MacBook Pro 15-inch 2018
MacBook Pro 15-inch 2019
MacBook Pro 16-inch 2019
MacBook Pro 2020
MacBook Pro 2020 M1 chip
MacBook Pro Retina 13-inch Early 2015
MacBook Pro Retina 15-inch Mid 2015
Smart Keyboard for iPad iPad Pro 10.5-inch and iPad Air 10.5-inch
USB-C to Lightning Cable 2m
Arlo 25ft. Essential Outdoor Charging Cable
Arlo Outdoor Magnetic Charging Cable
Arlo Solar Panel Charger
Arlo Waterproof Solar Panel Charger
ASUS 2021 Chromebook CX1 CX1500 15.6-inch
ASUS 2022 TUF F15 Gaming Laptop
ASUS 2023 ROG Zephyrus G16 GU603 Gaming Laptop
ASUS 2023 TUF A15 Gaming Laptop
ASUS 2024 ROG Zephyrus G14 GA403 Gaming Laptop
ASUS 2024 ROG Zephyrus G16 GA605 Gaming Laptop
ASUS 2024 ROG Zephyrus G16 GU605 Gaming Laptop
ASUS 2024 TUF A14 Gaming Laptop
ASUS A5702 AiO Desktop PC
ASUS Chromebook CX1400 Laptop
ASUS MB166C 16-inch ZenScreen Portable Monitor
ASUS NUC 14 PRO Plus Desktop PC
ASUS ProArt PX13 Laptop
ASUS ProArt Station PD5 PD500TE
ASUS ROG Strix G16 G614 Gaming Laptop
ASUS ROG Strix G16 G615 Gaming Laptop
ASUS ROG Strix G17 G713 Gaming Laptop
ASUS ROG Strix G17 Gaming Laptop
ASUS ROG Strix GT15 Gaming PC
ASUS ROG Strix GT35 G35CG Gaming PC
ASUS ROG Strix SCAR 16 G635 Gaming Laptop
ASUS ROG Strix Scar 18 G834 Gaming Laptop
ASUS ROG Strix SCAR 18 G835 Gaming Laptop
ASUS ROG Swift OLED PG42UQ Gaming Monitor
ASUS TUF A15 FA507UI Gaming Laptop
ASUS TUF VG27AQA1A 27-inch Gaming Monitor
ASUS VA24EHF 24-inch Eye Care Gaming Monitor
ASUS VA27EHF 27-inch Eye Care Gaming Monitor
ASUS Vivo AiO V241
ASUS Vivobook 14 M3407HA-LY008W Laptop
ASUS Vivobook 14 M3407HA-LY014W Laptop
ASUS Vivobook 14 M415UA-IS59
ASUS Vivobook 14 X1407QA Laptop
ASUS VivoBook 15 M1502 Laptop
ASUS Vivobook 15 X1500 Laptop
ASUS Vivobook 15 X1500EA-BQ2502W Laptop
ASUS Vivobook 15 X1504VA Laptop
ASUS VivoBook 15 X1504ZA Laptop
ASUS Vivobook 15X OLED M1503
ASUS Vivobook 16 M1605YA
ASUS Vivobook 16 X1605ZA
ASUS Vivobook Go 14 E410KA
ASUS Vivobook Go 15 E1504FA Laptop
ASUS VivoBook Pro 15 Laptop
ASUS Vivobook Pro 15 OLED N6506
ASUS Vivobook S 15 Laptop
ASUS VivoBook S 15 M5506
ASUS ZenBook 14 Laptop
ASUS Zenbook 14 UM3406 Laptop
ASUS Zenbook 14 UX3405CA Laptop
ASUS Zenbook Duo 14 Laptop
ASUS ZenBook Flip 13 UX363 Laptop
ASUS Zenbook S 16 UM5606WA
Doro Tablet
Epson EcoTank ET-1810
Epson EcoTank ET-2860 Three-In-One Wi-Fi Printer
Epson EcoTank ET-3850 Three-In-One Wi-Fi Printer
Epson EcoTank ET-5150
Fujifilm Instax Mini Link 2 SE
Google Pixel Charging Speaker Dock
Google Pixel Tablet
HP 14s-dq0034na Laptop
HP 14s-dq5009na Laptop
HP 14s-dq5013na Laptop
HP 15a-nb0004na Chromebook
HP 15s-fq5021na Laptop
HP 15s-fq5030na Laptop
HP 2024 Omen Transcend 14-fb0010na
HP 2024 Victus 15-fa1004na Gaming Laptop
HP 2024 Victus 15-fb0002na Gaming Laptop
HP 24-cb1039na All-in-One Desktop PC
HP Dragonfly G4 13.5-inch Laptop
HP E27q G5 27-inch QHD IPS
HP Elite x360 1040 G11 Laptop
HP EliteBook 640 G11 Laptop
HP EliteBook 840 G9 i7 Laptop
HP EliteBook 865 G10 Ryzen 7 Laptop
HP Envy 16-ac0010na Laptop
HP Envy 6120e Wireless All-In-One
HP Envy Inspire 7220e All-in-One
HP Envy Ultra 7 17-da0001na
HP Envy x360 15-fe0012na
HP OMEN 16-xd0001na Gaming Laptop
HP OMEN 17-ck2095cl Gaming Laptop
HP OMEN MAX 16-ah0007na Gaming Laptop
HP Omen Transcend 16-u0004na
HP Omnibook X 14-fe0000na Laptop
HP Pavilion 15-eg2025na Laptop
HP Pavilion 15-eg3009na Laptop
HP Pavilion 16-af0004na Laptop
HP Pavilion Plus 14-ew1001na Laptop
HP Spectre x360 14-eu0006na Convertible Laptop
HP Stream 14s-dq0034na 14-inch
HP Victus 15-fa1007na Gaming Laptop
HP ZBook Firefly G10 14-inch
HP ZBook Power G10 i7 2000 Ada
HP ZBook Studio G10
Lenovo 2024 31.5-inch Legion Y32p-30 Pro 4K UHD Gaming Monitor
Lenovo Flex 3 Chromebook Laptop
Lenovo IdeaCentre 27IRH9 All-in-One Desktop PC
Lenovo IdeaCentre AIO 5 Core i7-13700H
Lenovo IdeaPad 1 15IGL7
Lenovo IdeaPad 3 15ITL6
Lenovo IdeaPad 3 Chromebook Laptop
Lenovo IdeaPad 5 Chromebook
Lenovo IdeaPad Duet 3
Lenovo IdeaPad Duet 5 2 in 1 Chromebook Laptop
Lenovo IdeaPad Flex 5i 14-inch Gen 8
Lenovo IdeaPad Pro 5i Laptop
Lenovo IdeaPad S300 i5-3317U
Lenovo IdeaPad Slim 3 15IAN8 Laptop
Lenovo IdeaPad Slim 3 i3 Chromebook Laptop
Lenovo IdeaPad Slim 5 14IRL8
Lenovo IdeaPad Slim 5 16-inch Laptop
Lenovo IdeaPad Slim 5X Gen 9
Lenovo L24i-4A 23.8-inch FHD Monitor
Lenovo L27e-40 27-inch FHD FreeSync Monitor
Lenovo L27i-4A 27-inch FHD Monitor
Lenovo L32p-30 31.5-inch 4K UHD Monitor
Lenovo Legion 5i 14650HX Gaming Laptop
Lenovo Legion K300 RGB Gaming Keyboard
Lenovo Legion K500 RGB Mechanical Gaming Keyboard
Lenovo Legion M300s RGB Gaming Mouse
Lenovo Legion Pro 7i 16IAX10H Gaming Laptop
Lenovo LEGION Pro 7i 16-inch Gaming Laptop
Lenovo Legion R25f-30 24.5-inch FHD Pro Gaming Monitor
Lenovo Legion Slim 5 Gaming Laptop
Lenovo LOQ 13420H Gaming Laptop
Lenovo LOQ 15IAX9
Lenovo LOQ 15IRH8 Gaming Laptop
Lenovo Tab M9
Lenovo Yoga 7i 2-in-1 14-inch Laptop
Lenovo Yoga 9 Pro Laptop
Lenovo Yoga AIO 27-inch All-In-One PC
Lenovo Yoga Book 9i 2-in-1 Laptop
Lenovo Yoga Pro 7i 14-inch Laptop
Lenovo Yoga Pro 9i 16-inch Laptop
Lenovo Yoga Slim 6i 14-inch Laptop
LG 22-inch Class FHD VA FreeSync Monitor
LG 24-inch FHD IPS AMD FreeSync Monitor
LG 27-inch 27MR400-B Class FHD IPS FreeSync Monitor
LG 27-inch 4K UHD IPS Monitor
LG 32-inch FHD IPS webOS Smart Monitor
LG 32-inch UHD 4K HDR IPS Monitor
LG 40-inch Curved UltraWide 5K2K Nano IPS Monitor
LG 49-inch UltraWide Dual QHD Monitor
Logitech MX Anywhere 3S Mouse
Microsoft 2024 Surface Laptop
Microsoft Adaptive Mouse
Microsoft Surface Laptop
Microsoft Surface Laptop 5
Microsoft Surface Laptop C12
Microsoft Surface Laptop Go 2
Microsoft Surface Laptop Go 3
Microsoft Surface Studio Laptop
Microsoft Xbox Play and Charge Kit Gen 9
MSI Stealth 17 Studio A13VF Laptop
Philips Evnia 34M1C5500VA 34-inch WQHD Curved Gaming Monitor
Philips Evnia 8000 42-inch OLED Gaming Monitor
Philips Evnia 8000 49-inch OLED Gaming Monitor
Philips Hue Bloom table lamp
Philips Hue Iris table lamp
Philips Hue Play HDMI Sync Box
Philips Hue Signe Gradient floor lamp
Philips Hue Signe Gradient table lamp
Razer 2023 Blade 15 Gaming Laptop
Razer Basilisk V3 Pro
Razer BlackWidow V4 75 - US Layout
Razer BlackWidow V4 green switch - UK Layout
Razer BlackWidow V4 Pro green switch - UK Layout
Razer BlackWidow V4 X green switch - UK Layout
Razer Blade 14 Gaming Laptop
Razer Blade 15 Gaming Laptop
Razer Blade 16 Gaming Laptop
Razer Blade 18 Gaming Laptop
Razer DeathAdder Essential
Razer DeathAdder V3
Razer DeathAdder V3 Pro
Razer Edge Gaming Tablet and Kishi V2 Pro Controller
Razer Huntsman Mini Purple Switch - UK Layout
Razer Huntsman V3 Pro
Razer Huntsman V3 Pro MIni
Razer Huntsman V3 Pro Tenkeyless
Razer Ornata V3 - UK Layout
Razer Ornata V3 with Tenkeyless - UK Layout
Razer Ornata V3 X - UK Layout
Razer Seiren V3 Chroma
Samsung 2021 Odyssey G3
Samsung 2022 Odyssey G4
Samsung 2022 Odyssey G7
Samsung 2022 Odyssey OLED G8
Samsung 2023 Odyssey G5
Samsung 2023 Odyssey G55C
Samsung 2023 Odyssey G55T
Samsung 2023 Odyssey G70A
Samsung 2023 Odyssey G95C
Samsung 2023 Smart Odyssey OLED G9
Samsung 2023 ViewFinity S5
Samsung 2024 Smart Monitor M5
Samsung 2024 Smart Monitor M7
Samsung 2024 Smart Monitor M8
Samsung Galaxy Book3
Samsung Galaxy Book4
Samsung Galaxy Book4 360
Samsung Galaxy Book4 Edge
Samsung Galaxy Book4 Pro
Samsung Galaxy Book4 Pro 360
Samsung Galaxy Book4 Ultra
Samsung Galaxy Book5 360
Samsung Galaxy Book5 Pro 360
Samsung Galaxy Tab A9 4G Wi-Fi
Samsung Galaxy Tab A9 Plus 5G Wi-Fi
Samsung Galaxy Tab A9 Plus Wi-Fi
Samsung Galaxy Tab A9 Wi-Fi
Samsung Galaxy Tab S10 FE 5G Wi-Fi
Samsung Galaxy Tab S10 FE Plus 5G Wi-Fi
Samsung Galaxy Tab S10 FE Plus Wi-Fi
Samsung Galaxy Tab S10 FE Wi-Fi
Samsung Galaxy Tab S8 Plus Wi-Fi
Samsung Galaxy Tab S9 5G Wi-Fi
Samsung Galaxy Tab S9 FE Wi-Fi
Samsung LS24C310EAUXXU 24-inch Full HD Monitor
Samsung The Freestyle Battery Base
Sony INZONE M3 27-inch Full HD Gaming Monitor
Sony INZONE M9 27-inch 4K Gaming Monitor
Sony PlayStation VR2 Sense Charging Station
Sony PS5 Media Remote
Canon Pixma TS3550i
Chillblast Evolution Intel Core i5 RTX 4060 Ti Workstation
Chillblast Phantom 16-inch Laptop
Brother DCP-L2627DWE 3-in-1 A4 Mono Laser Printer
Brother DCP-L3520CDWE Three-in-One Colour Laser Printer
Brother HL-L2400DWE Wireless Mono Laser Printer
Brother HL-L3220CWE Wireless Colour Laser Printer
Brother MFC-J4540DWXL 4-in-1 Wireless Colour Inkjet Printer
Brother MFC-J5740DW Wireless All-In-One Printer
Brother MFC-J6940DW Wireless All-In-One Printer
Brother MFC-L3740CDWE Wireless All-in-One Colour Laser Printer and Fax Machine
Pebble Kids Tablet
Acer Aspire C24 range
Acer Aspire C27-1800 All-in-One Desktop PC
Acer Aspire TC-101 Tower Desktop PC
2017 MacBook Air 13-inch
2019 MacBook Air 13.3-inch
2020 MacBook Air 13.3-inch
2021 MacBook Pro 14-inch
2021 MacBook Pro 16-inch
2022 MacBook Air 13.6-inch
2022 MacBook Pro 13-inch
2023 MacBook Air 15.3-inch
2023 MacBook Pro 14-inch M2 range
2023 MacBook Pro 14-inch M3 range
2023 MacBook Pro 16-inch M2 range
2023 MacBook Pro 16-inch M3 range
2024 MacBook Air 13-inch M3 chip
2024 MacBook Air 15-inch M3 chip
2025 MacBook Air 13-inch M4 chip
2025 MacBook Air 15-inch M4 chip
MacBook 12-inch 2017
MacBook Pro 13-inch 2016 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2016 Two Thunderbolt 3 ports
MacBook Pro 13-inch 2017 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2017 Two Thunderbolt 3 ports
MacBook Pro 13-inch 2018 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2019 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2019 Two Thunderbolt 3 ports
MacBook Pro 15-inch 2016
MacBook Pro 15-inch 2017
MacBook Pro 15-inch 2018
MacBook Pro 15-inch 2019
MacBook Pro 16-inch 2019
MacBook Pro 2020
MacBook Pro 2020 M1 chip
MacBook Pro Retina 13-inch Early 2015
MacBook Pro Retina 15-inch Mid 2015
ASUS A5702 AiO Desktop PC
ASUS AiO V440VA Desktop PC
ASUS ProArt Station PD5 PD500TE
ASUS Vivo AiO V241
HP 24-cb1039na All-in-One Desktop PC
Lenovo IdeaCentre 27IRH9 All-in-One Desktop PC
Lenovo IdeaCentre AIO 5 Core i7-13700H
Lenovo Yoga AIO 27-inch All-In-One PC
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