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Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
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Icon brand Apple Apple
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Amazon Echo 4th Generation
Amazon Echo Dot 5th Generation
Amazon Echo Dot 5th Generation with Clock
Amazon Echo Dot Kids 5th Generation
Amazon Echo Spot 2nd Generation
AirTag
HomePod mini
Arlo 2K Wireless Video Doorbell
Arlo All Rounder Bundle
Arlo Wired Video Doorbell
Arlo Wireless Video Doorbell FHD
Eufy G50 Hybrid
Eufy RoboVac X8
Eufy RoboVac X8 Hybrid
Eufy S320 2K Video Doorbell
Eufy X10 Pro Omni
Google Nest Mini
Philips Hue Appear wall light
Philips Hue Bridge
Philips Hue Dimmer switch
Philips Hue Dimmer Switch V2
Philips Hue Festavia String Lights 250 LEDs
Philips Hue Go
Philips Hue Gradient lightstrip extension 1 metre
Philips Hue Impress Slim Outdoor wall light
Philips Hue Lightstrip Plus
Philips Hue Lightstrip Plus 1 Metre Extension
Philips Hue Lily Outdoor spot light
Philips Hue Outdoor Sensor
Philips Hue Play Gradient Lightstrip
Philips Hue Play Lightbar
Philips Hue Resonate Outdoor wall light
Philips Hue Smart Plug
Philips Hue Tap dial switch
Philips Hue White Ambiance A60-B22
Philips Hue White Ambiance A60-E27
Ring Floodlight Cam Pro
Ring Smart Video Doorbell Pro 2
Ring Video Doorbell 2
Ring Video Doorbell 3 Plus
Ring Video Doorbell Battery
Samsung Galaxy SmartTag2
Tapo D210 2K Video Doorbell
Tapo D230S1 2K Video Doorbell
TP-Link Kasa KP303 Smart Wi-Fi Power Strip
Wiz Wireless Indoor Motion Sensor
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