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How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
  • phones icon Smartphones
  • audio icon Audio
  • cameras icon Cameras
  • tablets icon Computing & tablets
  • gaming icon Gaming
  • smarthome icon Smart home & security
  • eetv icon EE TV products
  • broadband icon Home broadband
  • watches icon Watches & wearables
  • entertainment icon TV, home & entertainment
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  • Monitors
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  • Computing Accessories
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All
PCs
Tablets
Laptops
Monitors
Computing Accessories
Printers
  • Icon brand Apple Apple
  • Icon brand Acer Acer
  • Icon brand ASUS ASUS
  • Icon brand Chillblast Chillblast
  • Icon brand HP HP
  • Icon brand Lenovo Lenovo
Icon brand Apple Apple
Icon brand Acer Acer
Icon brand ASUS ASUS
Icon brand Chillblast Chillblast
Icon brand HP HP
Icon brand Lenovo Lenovo
Acer 2024 PO3-650 Gaming PC
Acer Aspire C24 range
Acer Aspire C27-1800 All-in-One Desktop PC
Acer N50-650 Gaming PC
Acer PO3-650 Gaming PC
2017 MacBook Air 13-inch
2019 MacBook Air 13.3-inch
2020 MacBook Air 13.3-inch
2021 MacBook Pro 14-inch
2021 MacBook Pro 16-inch
2022 MacBook Air 13.6-inch
2022 MacBook Pro 13-inch
2023 MacBook Air 15.3-inch
2023 MacBook Pro 14-inch M2 range
2023 MacBook Pro 14-inch M3 range
2023 MacBook Pro 16-inch M2 range
2023 MacBook Pro 16-inch M3 range
2024 MacBook Air 13-inch M3 chip
2024 MacBook Air 15-inch M3 chip
2025 MacBook Air 13-inch M4 chip
2025 MacBook Air 15-inch M4 chip
computing
MacBook 12-inch 2017
MacBook Pro 13-inch 2016 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2016 Two Thunderbolt 3 ports
MacBook Pro 13-inch 2017 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2017 Two Thunderbolt 3 ports
MacBook Pro 13-inch 2018 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2019 Four Thunderbolt 3 ports
MacBook Pro 13-inch 2019 Two Thunderbolt 3 ports
MacBook Pro 15-inch 2016
MacBook Pro 15-inch 2017
MacBook Pro 15-inch 2018
MacBook Pro 15-inch 2019
MacBook Pro 16-inch 2019
MacBook Pro 2020
MacBook Pro 2020 M1 chip
MacBook Pro Retina 13-inch Early 2015
MacBook Pro Retina 15-inch Mid 2015
ASUS A5702 AiO Desktop PC
ASUS NUC 14 PRO Plus Desktop PC
ASUS ProArt Station PD5 PD500TE
ASUS ROG Strix GT15 Gaming PC
ASUS ROG Strix GT35 G35CG Gaming PC
ASUS Vivo AiO V241
HP 24-cb1039na All-in-One Desktop PC
Lenovo IdeaCentre 27IRH9 All-in-One Desktop PC
Lenovo IdeaCentre AIO 5 Core i7-13700H
Lenovo Yoga AIO 27-inch All-In-One PC
Chillblast Evolution Intel Core i5 RTX 4060 Ti Workstation
Acer Aspire TC-101 Tower Desktop PC
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