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How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
  • phones icon Smartphones
  • audio icon Audio
  • cameras icon Cameras
  • tablets icon Computing & tablets
  • gaming icon Gaming
  • smarthome icon Smart home & security
  • eetv icon EE TV products
  • broadband icon Home broadband
  • watches icon Watches & wearables
  • entertainment icon TV, home & entertainment
  • All
  • Smart Speakers
  • Smart Accessories
  • Smart Security
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  • Smart Lightning
  • Smart Power
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All
Smart Lightning
Smart Speakers
Smart Accessories
Smart Security
Vacuum Cleaners
Smart Power
Smart Home
  • Icon brand Philips Philips
  • Icon brand Ring Ring
  • Icon brand Tapo Tapo
  • Icon brand Wiz Wiz
Icon brand Philips Philips
Icon brand Ring Ring
Icon brand Tapo Tapo
Icon brand Wiz Wiz
Philips Essential GU10
Philips Hue Appear wall light
Philips Hue Bloom table lamp
Philips Hue Essential A60-B22
Philips Hue Essential A60-E27
Philips Hue Essential Smart LED Lightstrip 5m
Philips Hue Festavia Globe
Philips Hue Festavia Smart 250 Multicolour LED String Light
Philips Hue Festavia String Lights 250 LEDs
Philips Hue Go
Philips Hue Gradient lightstrip extension 1 metre
Philips Hue Impress Slim Outdoor wall light
Philips Hue Iris table lamp
Philips Hue Lightstrip Plus
Philips Hue Lightstrip Plus 1 Metre Extension
Philips Hue Lily Outdoor spot light
Philips Hue Play Gradient Lightstrip
Philips Hue Play Lightbar
Philips Hue Resonate Outdoor wall light
Philips Hue Signe Gradient floor lamp
Philips Hue Signe Gradient table lamp
Philips Hue Solo lightstrip 5 metre
Philips Hue White Ambiance A60-B22
Philips Hue White Ambiance A60-E27
Philips Hue White Ambiance GU10
Philips Hue White Ambiance Smart Spotlight GU10
Philips Hue White and Colour Ambiance
Philips Hue White and Colour Ambiance A60-E27
Philips Hue White and Colour Ambiance Smart Spotlight GU10
Philips Hue White GU10
Philips OmniGlow Strip Light
Ring Floodlight Cam Pro
Tapo L510B Smart Light Bulb
Tapo L510E Smart Light Bulb
Tapo L530B Smart Wi-Fi Light Bulb
Tapo L530E Smart Wi-Fi Light Bulb
Tapo L610 GU10 Smart Light Bulb
Tapo L630 GU10 Smart Light Bulb
Tapo L920-5 Multicolour Smart Wi-Fi Light Strip
Tapo L930-10 Multicolour Smart Wi-Fi Light Strip
Tapo L930-5 Multicolour Smart Wi-Fi Light Strip
Wiz Bulb 60W A60 B22
Wiz Filament Amber ST64 E27 x2
Wiz Filament Bulb Clear 40W A60 E27
Wiz Filament Globe Clear 40W G95 E27
Wiz LED Linear Light Type G
Wiz Pole Floor Light
Wiz Portrait Desk Lamp
Wiz Smart LED Light Strip
Wiz Smart Outdoor String Lights
Wiz Squire Table Lamp
Wiz True Rechargeable Table Lamp Type G
Wiz Wi-Fi BLE 50W GU10
Wiz Wi-Fi BLE Candle 40W C37 E14 x2
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