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Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
  • You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
  • You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
  • You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
  • The model number should be displayed under the Model Name heading
  • You may also be able to find your model number in the user manual your tablet came with
For anything else:
  • The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
  • If you can’t find the model number on your product, check the packaging it came in or the user manual
  • You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
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Samsung Galaxy Tab A9
iPad Pro 11" (2024)
iPad (11th Generation)
Samsung Galaxy Tab S10 FE 5G
Samsung Galaxy Tab S8
iPad Air 13” (2025)
Huawei MediaPad T5
Samsung Galaxy Tab S9 Ultra
iPad (9th Generation)
iPad (10th Gen)
iPad Air 11” (2025)
Samsung Galaxy Tab A8
iPad Pro 11
Samsung Galaxy Tab S9
Samsung Galaxy Tab S10+
iPad (8th Generation)
iPad Pro 12.9" (6th Gen)
Samsung Galaxy Tab S10 Ultra
iPad Air 11" (2024)
Samsung Galaxy Tab S9 FE 5G
iPad mini (2021)
iPad Pro 13"
iPad Pro 11" (4th Gen)
iPad Air 13”
iPad Air 5G
Samsung Galaxy Tab S9+
iPad Pro 11 (2021)
iPad Air (2020)
iPad Air (2019)
iPad Pro 12.9 (2020)
iPad Pro 12.9 (2021)
iPad Pro 12.9 (2018)
Doro Tablet
Google Pixel Tablet
Lenovo Tab M9
Razer Edge Gaming Tablet and Kishi V2 Pro Controller
Samsung Galaxy Tab A9 4G Wi-Fi
Samsung Galaxy Tab A9 Plus 5G Wi-Fi
Samsung Galaxy Tab A9 Plus Wi-Fi
Samsung Galaxy Tab A9 Wi-Fi
Samsung Galaxy Tab S10 FE 5G Wi-Fi
Samsung Galaxy Tab S10 FE Plus 5G Wi-Fi
Samsung Galaxy Tab S10 FE Plus Wi-Fi
Samsung Galaxy Tab S10 FE Wi-Fi
Samsung Galaxy Tab S8 Plus Wi-Fi
Samsung Galaxy Tab S9 5G Wi-Fi
Samsung Galaxy Tab S9 FE Wi-Fi
Pebble Kids Tablet
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