Product support
Struggling to set up a device or have a tech problem? Find quick solutions, setup guides, and troubleshoot common issues with our expert support.
How to find your product model or series
For laptops & PCs:
- You should be able to find your laptop or PC’s model number by selecting Settings, and then selecting About
- You may also be able to find your model number on a sticker on the back of your product, on the packaging it came in, or in the user manual
For tablets:
- You should be able to find your tablet’s model number by selecting the Settings or Options app, and then selecting About
- The model number should be displayed under the Model Name heading
- You may also be able to find your model number in the user manual your tablet came with
For anything else:
- The model number will often be on a sticker or printed directly onto the front, back, or bottom of your product
- If you can’t find the model number on your product, check the packaging it came in or the user manual
- You may be able to find the model number in the settings of your product, or in the Bluetooth settings of a linked product
Product categories
Sony 2021 Bravia KD32W800P1U LED HDR HD Ready
Sony 2022 Bravia XR42A90KU OLED HDR 4K
Sony 2022 Bravia XR48A90KU OLED HDR 4K
Sony 2022 Bravia XR50X90SU LED HDR 4K
Sony 2023 Bravia KD43X75WLPU 43-inch 4K Google Smart TV
Sony 2023 Bravia KD50X75WLPU 50-inch 4K Google Smart TV
Sony 2023 Bravia KD55X75WLU 4K Ultra HD HDR Smart TV
Sony 2023 Bravia KD65X75WLU 4K Ultra HD HDR Smart TV
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